At a Glance
- Tasks: Support students through their journey, providing information and guidance at every step.
- Company: Join Derby College Group, a vibrant community dedicated to student success.
- Benefits: Enjoy great perks like discounts, pension contributions, and continuous development opportunities.
- Other info: Embrace diversity and inclusion in a dynamic workplace focused on growth.
- Why this job: Make a real difference in students' lives while working in a supportive team environment.
- Qualifications: Strong communication skills, organisation, and knowledge of data protection are essential.
The predicted salary is between 24000 - 28000 £ per year.
Fixed term maternity cover till May 2027.
Derby College Group (DCG) is recruiting a Student Services Advisor to join our Student Services team at the Broomfield Campus, supporting our other campuses as required. DCG supports 13,000 students studying full‑time, part‑time or via distance learning on a wide range of programmes including academic, vocational, apprenticeships and higher education. The student is at the heart of everything we do, and we pride ourselves on providing an excellent level of customer service throughout their journey at DCG.
The Opportunity
The Student Services team is the first port of call for students throughout their entire journey with DCG, from the application/admissions process to when they require information, advice or guidance (IAG). In this role you’ll be a pivotal member of the Student Services team, providing support to students in person, via telephone or email. You’ll be part of a strong flexible customer‑focused team dedicated to supporting our students through their journey with us.
About you
To excel within this role, you’ll have great interpersonal and communication skills, be highly organised and have good attention to detail. You’ll also have knowledge of data protection and GDPR compliance.
Benefits
- Membership of the Local Government Pension Scheme with a 19.9% employer contribution
- Discount at our Ofsted rated ‘Outstanding’ onsite Little Explorers Nursery
- TOTUM discount card (aka NUS/Student Discount Card) / discounted Tastecard
- Discounts on East Midlands Railway Annual Season Tickets
- Microsoft Office for FREE with 1TB of OneDrive cloud storage
- Discount on treatments at SENSI our onsite salon at the Roundhouse
- Flint Bishop Solicitors - free will writing, 1‑hour free consultation with family department, 10% discount on Conveyancing services
- Continuous development and progression opportunities
- Free eye tests with Specsavers
- Employee Assistance Programme
- Cycle to Work Scheme
Diversity, Inclusion and Belonging
We are committed to creating an inclusive workplace which promotes and values diversity. We welcome all talent irrespective of age, disability, neuro‑divergence, sex, gender identity and gender expression, race, ethnicity, religion, belief, sexual orientation or other personal circumstances. We ensure that our policies and procedures treat all applicants consistently and fairly during our recruitment process.
Safeguarding statement
DCG is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is exempt from the Rehabilitation of Offenders Act 1974 and all successful applicants will be subject to an enhanced Disclosure and Barring Service (DBS) check. An online search of the preferred candidate is completed to help identify any incidents or issues that have happened, and are publicly available online, which the college may need to explore with the candidate further. It is an offence to apply for this position if you are barred from engaging in regulated activity relevant to children.
Student Services Adviser employer: Job Search Place Limited
Derby College Group (DCG) is an exceptional employer that prioritises the well-being and development of its staff while fostering a collaborative and inclusive work culture. With a strong commitment to employee growth, DCG offers continuous development opportunities, generous benefits such as a robust pension scheme, and discounts on various services, all within a supportive environment dedicated to student success. Located at the Broomfield Campus, you will be part of a dynamic team that values optimism, equity, and kindness, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Student Services Adviser
✨Tip Number 1
Network like a pro! Reach out to current or former Student Services Advisers at DCG on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills align with DCG's values of optimism, equity, and kindness. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples where you’ve gone above and beyond for someone. DCG loves a candidate who puts students at the heart of everything they do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the DCG team!
We think you need these skills to ace Student Services Adviser
Some tips for your application 🫡
Show Your Passion for Student Support:When writing your application, let your enthusiasm for helping students shine through. We want to see how you can contribute to our mission of providing excellent customer service and support throughout their journey with us.
Highlight Your Communication Skills:As a Student Services Adviser, you'll be interacting with students in various ways. Make sure to showcase your interpersonal and communication skills in your application. Use examples that demonstrate how you've effectively communicated in past roles.
Be Organised and Detail-Oriented:We value organisation and attention to detail. In your application, mention any experiences where these skills were crucial. This could be managing student records or ensuring compliance with data protection regulations.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application process!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with Derby College Group's mission and values, especially around optimism, equity, kindness, innovation, and collaboration. Be ready to discuss how your personal values align with theirs and how you can contribute to their student-centric approach.
✨Showcase Your Interpersonal Skills
As a Student Services Adviser, communication is key. Prepare examples of how you've successfully supported students or customers in the past. Think about specific situations where your interpersonal skills made a difference, whether in person, over the phone, or via email.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. Bring along any relevant documents that showcase your attention to detail, such as reports or projects you've worked on. Discuss how you manage multiple tasks while ensuring accuracy, especially in relation to data protection and GDPR compliance.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team dynamics, the support provided to students, or how DCG measures success in student services. It shows you're genuinely interested and have done your homework!
