At a Glance
- Tasks: Deliver outstanding customer service and support our workshop team in a fast-paced environment.
- Company: Join Platinum Suzuki, a respected family-owned motor group in Cirencester.
- Benefits: Competitive salary, bonuses, ongoing training, and employee discounts.
- Other info: Enjoy a supportive team culture with health and wellbeing programmes.
- Why this job: Kickstart your automotive career with structured training and clear progression opportunities.
- Qualifications: Customer service experience and a driving licence are desirable.
The predicted salary is between 22000 - 26000 £ per year.
Platinum Suzuki in Cirencester is part of one of the South West's largest and highly respected family-owned motor groups. We pride ourselves on creating a supportive, professional working environment where our Team Members can thrive. With a strong commitment to employee wellbeing, ongoing development, and internal progression, we offer genuine, long-term career opportunities alongside industry-leading manufacturer training.
We are seeking a motivated and customer-focused individual to join our busy Service Department as a Trainee Service Advisor. This is an excellent entry-level opportunity for someone looking to build a career within the automotive industry, supported by structured training and development.
You will play a key role in delivering an outstanding customer experience, acting as the link between our customers and our workshop team in a fast-paced and friendly environment.
Key Responsibilities- Provide a professional and welcoming experience for all customers
- Accurately capture and document customer requirements and concerns
- Carry out vehicle walkarounds and support with service inspections
- Clearly explain recommended work and service requirements
- Prepare and communicate accurate cost estimates
- Schedule service and repair appointments efficiently
- Liaise with technicians to ensure work is completed on time
- Maintain regular communication with customers, ensuring satisfaction throughout their journey
- Previous customer service experience and drivers licence is desirable
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple tasks
- A proactive approach with good problem-solving abilities
- Basic IT skills for system use and record keeping
- An interest in the automotive industry (knowledge is advantageous but not essential)
- Competitive salary with bonus opportunities
- Ongoing manufacturer and in-house training
- Clear career progression within a growing motor group
- A supportive, team-oriented working environment
- Recognition and rewards for performance and commitment
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Store discount
If you are enthusiastic, customer-focused, and looking to start or develop your career in the automotive sector, we would be delighted to hear from you.
Trainee Service Advisor in Stratton employer: Job Search Place Limited
Platinum Suzuki in Cirencester is an exceptional employer, offering a supportive and professional environment where Team Members can thrive. With a strong focus on employee wellbeing and development, we provide structured training and clear career progression opportunities within one of the South West's largest family-owned motor groups. Our commitment to recognising and rewarding performance, alongside a range of benefits including competitive salaries, health programmes, and company events, makes us an attractive choice for those looking to build a meaningful career in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Advisor in Stratton
✨Tip Number 1
Get to know the company! Research Platinum Suzuki and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Trainee Service Advisor, you'll need to interact with customers and technicians alike. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider knowledge about the company and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to keep track of your application.
We think you need these skills to ace Trainee Service Advisor in Stratton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Service Advisor role. Highlight any customer service experience you have, even if it's from a different industry, and don’t forget to mention your interest in the automotive sector!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you want to join Platinum Suzuki and how you can contribute to their supportive environment.
Show Off Your Communication Skills:Since this role involves liaising with customers and technicians, make sure your written application showcases your communication skills. Keep your language clear and professional, but let your personality shine through too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Familiarise yourself with the automotive industry basics. Even if you don't have extensive knowledge, showing a genuine interest in cars and how they work can impress your interviewers. Brush up on common vehicle terms and service processes to demonstrate your enthusiasm.
✨Customer Service is Key
Since this role revolves around customer interaction, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went the extra mile for a customer. This will show that you understand the importance of customer satisfaction.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your thoughts clearly and confidently. Practising common interview questions, especially those related to teamwork and problem-solving, will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask your interviewers. This could be about the training process, team dynamics, or opportunities for progression within the company. It shows that you're genuinely interested in the role and eager to learn more about the company culture.
