At a Glance
- Tasks: Welcome visitors and provide top-notch customer service at the Corinium Museum.
- Company: Join a friendly team at a renowned museum in Cirencester.
- Benefits: Enjoy discounts, flexible hours, and career progression opportunities.
- Other info: Flexible part-time hours with a supportive team atmosphere.
- Why this job: Be part of an engaging environment where history comes alive!
- Qualifications: Great communication skills and a passion for customer service required.
The predicted salary is between 12 - 12 £ per hour.
We are seeking a Customer Service Advisor to join our friendly Front of House team on a part time basis. This is a varied customer-facing role where you will deliver excellent customer service to visitors to the Corinium Museum and provide a comprehensive tourist information service to visitors to the Cirencester Visitor Information Centre.
Reporting to the Visitor Operations Manager, you will act as a first point of contact for visitors, helping to create a welcoming, informative and positive experience for everyone. The Corinium Museum holds large and internationally significant collections of archaeology, social and rural history and also operates the Visitor Information Centre. The collections span prehistory to the 19th century and cover a wide range of key curriculum subjects.
Key Responsibilities
- Welcome visitors in a friendly, helpful and professional manner
- Handle payments accurately and in line with museum procedures
- Promote and sell admissions, memberships, retail items and tourism products
- Provide visitor and tourist information including travel and transport details
- Respond to telephone, email and general enquiries
- Maintain a clean and organised welcome desk and shop area
- Support the marketing and promotion of the museum and its activities
- Assist with administrative tasks and stock checks
- Carry out other duties to support the day to day operation of the service
Key Qualifications
- Experience working with the public
- Strong teamwork skills
- Excellent written and verbal communication skills
- Good IT skills including Microsoft Office
- Ability to multitask, stay calm under pressure and solve problems
- Accurate and organised approach to handling data and payments
- Friendly, approachable and positive attitude
- Flexibility and willingness to support operational needs
Desirable
- Experience in a museum, heritage or visitor information environment
- Interest in history or archaeology
- Knowledge of the local area
- Interest in marketing and promotion
Benefits
- My Staff Shop: discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- Fully funded training and career progression opportunities
Hours & Salary
- 10.3 - 11.3 hours per week (rota basis)
- Salary: up to £12.71 per hour
Closing Date
22nd May 2026
Museum Visitor Experience Advisor - Part Time in Stratton employer: Job Search Place Limited
Join the Corinium Museum as a Museum Visitor Experience Advisor and become part of a vibrant team dedicated to delivering exceptional customer service in a culturally rich environment. With benefits like discounted memberships, a comprehensive Employee Assistance Programme, and fully funded training opportunities, we prioritise employee growth and well-being. Located in the historic town of Cirencester, this role offers a unique chance to engage with visitors while promoting our significant collections and local heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Museum Visitor Experience Advisor - Part Time in Stratton
✨Tip Number 1
Get to know the museum and its collections! Familiarise yourself with the exhibits and history so you can engage visitors with interesting facts. This will not only boost your confidence but also help you stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different visitor scenarios. This will prepare you for the real deal and show potential employers that you're ready to create a welcoming experience.
✨Tip Number 3
Network with current employees or volunteers at the museum. They can provide insider tips on what the team values and how to shine in your role. Plus, it’s a great way to get your name out there!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Museum Visitor Experience Advisor - Part Time in Stratton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and history. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the role of Museum Visitor Experience Advisor. Highlight any relevant experience you have in customer service or working with the public, and mention your interest in history or archaeology.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know the Museum Inside Out
Before your interview, take some time to research the Corinium Museum and its collections. Familiarise yourself with key exhibits and any current events or promotions. This will not only show your genuine interest but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle the varied customer-facing role effectively.
✨Practice Your Communication Skills
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate during the actual interview.
✨Emphasise Teamwork and Flexibility
The job involves working as part of a team, so be ready to discuss your teamwork experiences. Highlight times when you collaborated successfully with others and how you adapted to changing situations. This will show that you're not just a great individual contributor but also a team player who can support operational needs.
