At a Glance
- Tasks: Provide face-to-face banking support and assist customers with everyday tasks.
- Company: Join Lloyds Banking Group, a leader in customer service and support.
- Benefits: Enjoy a generous pension, performance bonuses, private medical benefits, and 22 days' holiday.
- Other info: Flexible working options and a supportive environment for career growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: 12 months of customer service experience and a genuine care for people.
The predicted salary is between 20000 - 25000 £ per year.
A part time customer support role working 24 hours per week from one of our Lloyds and Halifax branches in Cirencester. Flexible working options are available.
Responsibilities
- Provide face to face banking support to customers, handling everyday tasks and assisting with important moments.
- Offer reassurance, guidance and practical support, including dealing with bereavement, fraud concerns, vulnerable customers and digital banking confidence.
- Promote and support our digital services, helping customers use online and mobile banking independently.
- Recognise opportunities to connect customers with appropriate products and services.
- Adapt to changing customer demand and discuss shift pattern changes in advance.
Qualifications and Experience
- Minimum of 12 months customer service experience.
- People person qualities: honesty, genuine care, empathy, integrity, calm under pressure and the ability to build relationships.
- Commitment to deliver promises, go above and beyond and collaborate closely with colleagues.
- No previous financial services experience required.
Benefits
- Generous pension contribution up to 15%.
- Annual performance related bonus.
- Private medical benefit with BUPA.
- Share schemes.
- 22 days' holiday (pro rated for part time), bank holidays, wellbeing initiatives and parental leave policies.
Equal Opportunity
We are disability confident. If you need reasonable adjustments to the recruitment process, let us know.
Lloyds Banking Group - Customer Support - Cirencester in Stratton employer: Job Search Place Limited
Lloyds Banking Group is an exceptional employer, offering a supportive and flexible work environment in Cirencester. With a strong focus on employee wellbeing, generous benefits including a substantial pension contribution and private medical cover, as well as opportunities for personal and professional growth, we empower our team to thrive while making a meaningful impact in the community. Join us to be part of a culture that values honesty, empathy, and collaboration, ensuring you feel valued and engaged in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Lloyds Banking Group - Customer Support - Cirencester in Stratton
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Lloyds Banking Group - Customer Support - Cirencester in Stratton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
