At a Glance
- Tasks: Deliver excellent customer service and provide tourist information at the Corinium Museum.
- Company: Join a friendly team at the Corinium Museum, a hub of history and culture.
- Benefits: Enjoy discounts, flexible hours, and career progression opportunities.
- Other info: Part-time role with a focus on teamwork and customer engagement.
- Why this job: Be the first point of contact for visitors and create memorable experiences.
- Qualifications: Strong communication skills and a friendly attitude are essential.
The predicted salary is between 12 - 12 £ per hour.
We are seeking a Customer Service Advisor to join our friendly Front of House team on a part time basis. This is a varied customer-facing role where you will deliver excellent customer service to visitors to the Corinium Museum and provide a comprehensive tourist information service to visitors to the Cirencester Visitor Information Centre.
Reporting to the Visitor Operations Manager, you will act as a first point of contact for visitors, helping to create a welcoming, informative and positive experience for everyone. The Corinium Museum holds large and internationally significant collections of archaeology, social and rural history and also operates the Visitor Information Centre. The collections span prehistory to the 19th century and cover a wide range of key curriculum subjects.
Key Responsibilities- Welcome visitors in a friendly, helpful and professional manner
- Handle payments accurately and in line with museum procedures
- Promote and sell admissions, memberships, retail items and tourism products
- Provide visitor and tourist information including travel and transport details
- Respond to telephone, email and general enquiries
- Maintain a clean and organised welcome desk and shop area
- Support the marketing and promotion of the museum and its activities
- Assist with administrative tasks and stock checks
- Carry out other duties to support the day to day operation of the service
- Experience working with the public
- Strong teamwork skills
- Excellent written and verbal communication skills
- Good IT skills including Microsoft Office
- Ability to multitask, stay calm under pressure and solve problems
- Accurate and organised approach to handling data and payments
- Friendly, approachable and positive attitude
- Flexibility and willingness to support operational needs
- Experience in a museum, heritage or visitor information environment
- Interest in history or archaeology
- Knowledge of the local area
- Interest in marketing and promotion
- My Staff Shop: discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and day to day spending.
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
- Company pension
- Various insurance and saving schemes
- Financial advice
- Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings)
- Fully funded training and career progression opportunities
- 10.3 - 11.3 hours per week (rota basis)
- Salary: up to £12.71 per hour
22nd May 2026
Customer Service Advisor - Part Time - Corinium Museum in Stratton employer: Job Search Place Limited
Join the Corinium Museum as a Customer Service Advisor and become part of a vibrant team dedicated to providing exceptional visitor experiences. With a strong emphasis on employee growth, we offer fully funded training opportunities and a supportive work culture that values teamwork and communication. Located in the historic town of Cirencester, enjoy unique benefits such as discounts on leisure activities and a comprehensive employee assistance programme, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time - Corinium Museum in Stratton
✨Tip Number 1
Get to know the Corinium Museum and its collections! Familiarise yourself with the exhibits and the local area so you can engage visitors with interesting facts. This will not only help you stand out but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for visitors, being friendly and approachable is key. Try role-playing with a friend or family member to get comfortable with handling different types of enquiries.
✨Tip Number 3
Show off your teamwork skills! During interviews, share examples of how you've worked well with others in previous roles. Highlighting your ability to collaborate will demonstrate that you're a great fit for the Front of House team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the Corinium Museum!
We think you need these skills to ace Customer Service Advisor - Part Time - Corinium Museum in Stratton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for customer service and the museum environment.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any relevant experience you have in customer service or working with the public, especially if it relates to museums or visitor information.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read, so avoid long-winded sentences and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Corinium Museum.
How to prepare for a job interview at Job Search Place Limited
✨Know the Museum Inside Out
Before your interview, take some time to research the Corinium Museum and its collections. Familiarise yourself with key exhibits and the history behind them. This will not only show your genuine interest in the role but also help you answer questions about how you would engage with visitors.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about situations where you handled difficult customers or went above and beyond to assist someone. This will demonstrate your ability to create a welcoming atmosphere for visitors.
✨Practice Your Communication Skills
Since this role requires strong verbal communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend. Focus on how you can convey information effectively, as you'll need to provide tourist information and respond to enquiries.
✨Be Ready to Multitask
The job involves handling various tasks simultaneously, so be prepared to discuss how you manage multiple responsibilities. Think of examples where you've successfully juggled different duties, especially in a busy environment. This will highlight your ability to stay calm under pressure.
