At a Glance
- Tasks: Lead service delivery and drive performance across multiple contracts in the Defence sector.
- Company: A leading organisation in Defence with a focus on innovation and growth.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional development.
- Other info: Inclusive workplace that values diverse backgrounds and offers career advancement.
- Why this job: Make a significant impact in a strategic role while working in secure environments.
- Qualifications: Proven experience in service delivery and strong leadership skills required.
The predicted salary is between 80000 - 100000 £ per year.
Must have an Active DV Clearance. The Service Delivery Director will drive service performance, financial control and continuous improvement while identifying opportunities for growth and increased value. This role suits a strategic Service Delivery Director who can lead large teams and operate confidently within secure environments.
Responsibilities
- Lead end to end service delivery across multiple contracts aligned to SLAs.
- Own full P&L accountability, financial governance and cost control.
- Manage service risks, performance and productivity improvements.
- Lead and develop a team of Service Directors and delivery managers.
- Drive Service Improvement Plans to enhance delivery standards.
- Manage supplier relationships to deliver a unified service approach.
- Support service introduction and transition from programme into service.
- Identify and deliver account growth and revenue opportunities.
- Provide governance across service reviews, CAB and customer meetings.
Skills and Experience
- Proven experience as a Service Delivery Director within complex environments.
- Strong understanding of Defence or MoD customer environments.
- Experience with ITIL service management frameworks.
- Experience working within Agile delivery environments.
- Strong leadership, financial and stakeholder management capability.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience. Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Strategic Service Delivery Director - Defence (DV Cleared) employer: Job Search Place Limited
As a leading employer in the Defence sector, we pride ourselves on fostering a dynamic work culture that prioritises innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and opportunities to lead impactful projects within secure environments. With a focus on financial governance and service excellence, we offer a rewarding career path for strategic thinkers looking to make a difference in the Defence landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Service Delivery Director - Defence (DV Cleared)
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence sector and let them know you're on the hunt for a Service Delivery Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of ITIL frameworks and Agile delivery. We want you to showcase your expertise in service delivery and financial governance, so practice articulating your experience in these areas.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When chatting with potential employers, share examples of how you've successfully led teams and managed service improvements. This will show them you’re the strategic leader they need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are passionate about driving service performance and growth in the defence sector.
We think you need these skills to ace Strategic Service Delivery Director - Defence (DV Cleared)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Delivery Director. Highlight your experience in managing service delivery, financial governance, and team leadership, especially in Defence or MoD environments.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific achievements that demonstrate your ability to drive service performance and identify growth opportunities.
Showcase Relevant Experience:When filling out your application, focus on your proven experience in complex environments. Don’t forget to mention your familiarity with ITIL frameworks and Agile delivery, as these are key to the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of Defence and MoD environments. Understand the specific challenges and opportunities in these sectors, as well as how ITIL frameworks apply to service delivery. This will show that you're not just familiar with the role but also genuinely interested in the industry.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing large teams and driving service performance. Think about times when you've successfully led a team through challenges or implemented service improvement plans. Be ready to discuss your approach to developing others and fostering a collaborative environment.
✨Financial Acumen is Key
Since this role involves full P&L accountability, be prepared to discuss your experience with financial governance and cost control. Bring examples of how you've managed budgets, improved profitability, or identified growth opportunities in previous roles. This will demonstrate your capability to handle the financial aspects of the position.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the company's service delivery strategies and how they align with your vision. This shows that you're not only interested in the role but also invested in the company's future. Plus, it gives you a chance to assess if the company is the right fit for you.
