At a Glance
- Tasks: Lead client success strategies and build strong relationships with enterprise clients.
- Company: Dun & Bradstreet, a global leader in business data and analytics.
- Benefits: Competitive salary, growth opportunities, and a collaborative work environment.
- Other info: Join a diverse team that values creativity and innovation.
- Why this job: Make a real impact by helping clients unlock value and achieve their goals.
- Qualifications: Experience in client success or account management with large enterprises.
The predicted salary is between 80000 - 100000 £ per year.
Shape the Future with Dun & Bradstreet. At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We're a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what's next? Join us!
We're looking for a Senior Client Success Director to lead and grow some of D&B's most critical Global Enterprise Financial Services relationships. In this role, you will serve as the primary point of accountability for delivering exceptional service and measurable outcomes by owning the end-to-end client success strategy. Acting as a trusted advisor, you'll bring the full breadth of D&B's capabilities - data, insights, innovation, and service excellence - to help clients unlock value and achieve their strategic goals.
Key Responsibilities- Accountable for the full customer lifecycle across assigned Enterprise accounts, ensuring successful adoption, value realization, and long term satisfaction with D&B solutions while driving footprint growth and supporting renewal success.
- Partner closely with Sales and Client Success leadership to assess client engagement opportunities, considering risk, spend, and growth potential, and coordinate cross functional post sales teams to deliver all contracted services.
- Build and maintain strong executive relationships with CIOs, CTOs, and senior stakeholders, influencing strategic decision making and ensuring measurable business outcomes through tailored D&B value plans.
- Independently manage and expand senior level client relationships through regular face to face interactions, gathering intelligence on technology infrastructure, strategic priorities, and opportunities to deepen partnership.
- Design and track meaningful KPIs and metrics to demonstrate ROI on D&B solutions, reporting findings to both internal stakeholders and client leadership teams.
- Lead and deliver structured service reviews - preferably in person - to evaluate solution adoption, progress key initiatives, and assess overall client sentiment.
- Drive strategic account planning by sharing insights gained from service relationships, enabling Sales teams to identify growth opportunities and competitive displacement strategies.
- Shape future service engagement plans, including retention strategies, value driven initiatives, expansion opportunities, and risk mitigation programs.
- Develop specialist knowledge of clients' industries, advising on market dynamics, peer best practices, and optimal use of D&B solutions to support transformation and growth.
- Collaborate within a matrixed account team and influence senior user communities to align on strategic goals, championing the capabilities and value of D&B's offerings.
- Identify risks that may prevent clients from achieving their business objectives and lead virtual teams in developing mitigation strategies and recovery plans.
- Extensive experience supporting large global enterprise clients, ideally within data and analytics or other highly technical solution environments.
- Strong customer success or account management background with complex enterprise offerings, with a proven track record of driving retention through effective client engagement.
- Exceptional collaboration, communication, and influencing skills, with the ability to build strong relationships at all business levels.
- Commercially aware and client centric, with strong service and project management capabilities.
- Self starter with an ownership mindset - proactive, curious, and committed to problem solving and delivering measurable outcomes.
- Innovative thinker who seeks new approaches to achieve objectives and continuously improve.
- Growth mindset with a commitment to ongoing learning, skill development, and knowledge expansion through both formal and informal channels.
Strategic Enterprise Client Success Director employer: Job Search Place Limited
Dun & Bradstreet is an exceptional employer that fosters a dynamic and inclusive work culture, where creativity and collaboration are at the forefront. As a Strategic Enterprise Client Success Director, you will have the opportunity to lead critical global relationships while benefiting from extensive professional growth opportunities and a commitment to employee development. With a focus on innovation and measurable outcomes, Dun & Bradstreet empowers its employees to make a meaningful impact in the world of data and analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Enterprise Client Success Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practice common interview questions and come up with some thoughtful questions of your own to show you're genuinely interested.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get clicking and let’s shape the future together!
We think you need these skills to ace Strategic Enterprise Client Success Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Enterprise Client Success Director role. Highlight your experience with large global enterprise clients and how you've driven retention through effective engagement. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and KPIs to demonstrate how you've made an impact in previous roles. This will help us see the measurable outcomes you've delivered, which is key for this position.
Be Authentic:Let your personality shine through in your application. We value creativity and bold ideas, so don’t be afraid to express your unique perspective. Show us why you're passionate about client success and how you can contribute to shaping the future at Dun & Bradstreet.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Client Success Strategies
Before the interview, brush up on your knowledge of client success strategies, especially in the context of data and analytics. Be ready to discuss how you would approach managing large global enterprise clients and what specific tactics you would use to ensure their satisfaction and retention.
✨Build Relationships with Key Stakeholders
Since this role involves working closely with CIOs and CTOs, think about how you can demonstrate your ability to build strong relationships. Prepare examples from your past experiences where you've successfully influenced senior stakeholders and driven measurable outcomes.
✨Showcase Your Analytical Skills
Dun & Bradstreet values data-driven decision-making. Be prepared to discuss how you've used KPIs and metrics to track client success in previous roles. Bring specific examples of how you've demonstrated ROI for clients and how you plan to do the same in this position.
✨Demonstrate a Growth Mindset
This role requires a commitment to ongoing learning and improvement. Share instances where you've proactively sought out new knowledge or skills that have benefited your clients. Highlight your innovative thinking and how it has led to successful outcomes in your previous positions.
