Administrative Support - Stourport Medical Centre in Stourport-on-Severn

We are looking for a highly organized and motivated person to join our dedicated Administration Team at our busy GP surgery. This is an excellent opportunity for someone who enjoys a varied and fast‑paced role and takes pride in ensuring work is completed accurately and efficiently. The successful candidate will play a vital role in supporting the smooth day‑to‑day running of the practice and helping to ensure our patients receive safe, efficient, and well‑coordinated care.

Employee Benefits

• Generous Annual Leave – 5 weeks of holiday plus bank holidays from the start.
• NHS Pension Scheme – Access to the NHS defined benefit pension scheme.
• Career Progression & Training – We support your development through paid sponsorship, apprenticeships, and training programmes in both clinical and non‑clinical fields.
• Cycle to Work Scheme – Tax‑efficient bike scheme.
• Paid Maternity & Paternity Leave – Enhanced parental leave after 24 months service.
• Team Events & Christmas Parties – We believe in celebrating our hard work with social events, including a fantastic Christmas party every year.

Job Responsibilities

• Managing and maintaining accurate patient medical records, ensuring all information is updated, filed, and handled confidentially.
• Processing blood test queries and pathology‑related tasks, including reviewing workflow requests, liaising with clinicians, and ensuring timely follow‑up actions.
• Supporting gynaecology‑related administrative workflows, including referrals, recalls, screening programmes, appointment coordination, and follow‑up correspondence.
• Handling notifications of births and deaths with sensitivity and accuracy, ensuring patient records and associated systems are updated appropriately.
• Processing medical reports, insurance forms, SAR requests, and other medico‑legal documentation within agreed timescales and confidentiality standards.
• Managing a high volume of incoming surgery emails, prioritising urgent requests, directing correspondence to the appropriate teams, and ensuring efficient communication across the practice.
• Processing patient registrations, deductions, and record transfers, ensuring demographic information is accurate and registrations are completed in line with NHS procedures.
• Scanning, uploading, and coding clinical documents onto patient records accurately and efficiently using the clinical system.
• Providing administrative support for care home patients, including coordinating documentation, communication, and clinical workflows with care homes and external healthcare providers.
• Undertaking a wide range of general clinical and non‑clinical administrative duties to support the smooth and effective day‑to‑day running of the practice.

Person Specification

• Right to work in the UK.

Essential Skills

• Previous experience working within a GP surgery, primary care, or healthcare setting.
• Hands‑on experience using EMIS patient records systems and healthcare software.
• Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.

Desirable Skills

• In‑depth understanding of patient confidentiality and GDPR regulations, with experience applying them in a professional setting.
• Demonstrated ability to work efficiently within a team while also working independently when required.

Essential Qualifications

• Educated to GCSE level (or equivalent), including strong grades in Maths and English.
• Demonstrable competency in written and spoken English, with the ability to draft professional correspondence.

Desirable Qualifications

• Degree in a relevant field or equivalent professional experience in an administrative or healthcare setting.
• IT‑related qualification or certification.

Essential Experience

• Experience working with IT systems, including Microsoft Office (Word, Excel, Outlook) and data entry software.
• Ability to work in a highly organised, methodical, and detail‑oriented manner, ensuring accuracy in all tasks.
• Previous experience in a receptionist, administrative, or customer service role, ideally within a fast‑paced environment.

Desirable Experience

• Previous experience working within a GP surgery, primary care, or healthcare setting.
• Hands‑on experience using EMIS patient records systems and healthcare software.
• Experience handling confidential patient data and coordinating with medical professionals in a clinical environment.

We value our team and invest in their well‑being, professional growth, and job satisfaction. Our sustainability commitment is embedded in daily work.