At a Glance
- Tasks: Lead a dynamic team, deliver exceptional customer service, and drive sales in a vibrant retail environment.
- Company: WYSE London, a brand passionate about style and customer experience.
- Benefits: Full-time role with opportunities for personal growth and development.
- Other info: Join a supportive team culture focused on success and community engagement.
- Why this job: Be a key player in a trendy fashion store and make a real impact on customer experiences.
- Qualifications: Retail supervisory experience and a passion for fashion and people.
The predicted salary is between 25000 - 30000 £ per year.
WYSE London Management are dedicated to customer service, their team and driving results within an omni channel business. They have a passion for the WYSE London brand and a love for our product. Our Supervisors/Assistant Store Managers have an inviting presence in our stores, communicate confidently and have a commercial knowledge which enables them to support the Store Manager and team to exceed all commercial targets. In WYSE stores, in the absence of the Store Manager, our Assistant Managers and Supervisor have ultimate responsibility and accountability for their team, their customers and their store results.
Key Responsibilities
- Support the Store Manager to recruit and retain the best team
- Induct, coach and develop the store team
- Demonstrate the best-in-class customer service by building organic and long-lasting relationships with Wyse London customers
- Conduct personal styling sessions and WYSE Live with confidence
- Drive sales by supporting the Store Manager to deliver amazing visual merchandising and retail standards
- Assist the Store Manager to exceed targets by promoting omni channel and data capture
- Demonstrate a high level of product knowledge, sharing with the team, our customers and feeding back into seasonal product reviews
- Assist the Store Manager to identify opportunities to network in the local area to drive brand awareness and build business partnerships
- Manage all operational processes efficiently
- Support the Manager in managing all store controllable costs ultimately driving overall profitability of your store
- Taking full responsibility for their personal Health and Safety, that of Wyse customers and the store team
Key Skills and Behaviours
- A passion for people with the ability to build instant rapport with a warm approach
- A strong confident Leader who enjoys being hands on, leading by example 'making the first sale of the day!'
- Ability to motivate and develop the team through training and coaching
- Effective time management skills, the ability to multi-task
- Highly organised and efficient
- Able to identify problems and generate own solutions
- Effective and impactful communication skills
- Exceptional drive and determination to deliver in all areas
Key Performance Indicators
- Order in store
- Conversion
- Stockless P&L
Experience
- Experience as a Supervisor or Assistant Manager in a retail store
- Passion for people and delivering the best-in-class customer service
- True team player
- Positive, proactive and with a can-do mindset
- Preferred experience in fashion retail
Store Supervisor - Edinburgh (Full Time) employer: Job Search Place Limited
WYSE London Management is an exceptional employer, offering a vibrant work culture in the heart of Edinburgh that prioritises customer service and team development. With a strong focus on employee growth, our Supervisors are empowered to lead, coach, and inspire their teams while enjoying the unique advantage of working in a dynamic omni-channel environment. Join us to be part of a passionate team that values your contributions and fosters meaningful relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor - Edinburgh (Full Time)
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with WYSE London’s products and values. When you walk into that interview, your passion for the brand will shine through, and it’ll show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Store Supervisor, you’ll need to build rapport with customers and lead your team. Try role-playing common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend local events related to fashion retail. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the WYSE London team and ready to take on the responsibilities of a Store Supervisor.
We think you need these skills to ace Store Supervisor - Edinburgh (Full Time)
Some tips for your application 🫡
Show Your Passion:Let your love for the WYSE London brand shine through in your application. We want to see how passionate you are about customer service and fashion retail, so share any relevant experiences that highlight this!
Tailor Your CV:Make sure your CV is tailored to the Store Supervisor role. Highlight your leadership skills and any experience you've had in coaching or developing a team. We’re looking for someone who can motivate others, so show us how you’ve done that before!
Be Confident in Your Communication:Since effective communication is key in this role, make sure your written application reflects that. Use clear and confident language, and don’t shy away from showcasing your ability to build rapport with customers and your team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know Your WYSE London
Before the interview, dive deep into the WYSE London brand. Familiarise yourself with their products, values, and customer service approach. This will not only show your passion for the brand but also help you connect your experiences to their expectations.
✨Showcase Your Leadership Skills
As a Store Supervisor, you'll need to demonstrate strong leadership. Prepare examples of how you've motivated teams in the past, handled challenges, or improved sales. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Emphasise Customer Service Excellence
WYSE London is all about delivering top-notch customer service. Be ready to discuss specific instances where you've gone above and beyond for customers. Highlight your ability to build relationships and create memorable shopping experiences.
✨Prepare for Operational Questions
Expect questions about managing store operations, from stock control to health and safety. Brush up on your knowledge of retail processes and be prepared to share how you've successfully managed these aspects in previous roles.
