Store Supervisor

Responsibilities:

• Support the store management in meeting or exceeding store sales targets.
• Work with the Store Manager and Assistant Manager to achieve brand standards in customer service, selling, product presentation, and merchandising.

Position in the Organisation:

• Reports directly to: Store Manager.
• In his absence, replaces: Store Manager or Assistant Store Manager.

Result Fields:

• Support the Store Manager and Assistant Manager in meeting or exceeding store sales targets.
• Assist the management team by effectively leading the staff to achieve financial, customer service, and merchandising standards through effective product, people, and service planning.
• Act as a keyholder, sharing in the opening and closing responsibilities of the store.

Key Tasks:

• Lead by example in effectively building and maintaining customer relationships.
• Lead by example in the execution of operational procedures, tasks, and processes.
• Ensure all cash handling is accurate while facilitating a superior checkout experience.
• Support and offer guidance to staff within the store, focused on the delivery of the required standards of (visual) merchandising, presentation, and promotional activity.
• Recognise product flow opportunities and partner with management and Associates on process improvements.
• Manage back of house operations and share in the cleaning duties of the store where required.
• Partner with management to ensure that all visual and merchandising directives, promotions, and markdowns are completed in a timely manner.

Authority:

According to limits of authority.

Communication:

• Internal: Contacts required to perform the described position, including employees from the Retail department and relevant subsidiaries.
• External: Contacts required to perform the described position, including suppliers.

Job Requirements:

• Two years of experience working in a retail environment.
• Must have or be pursuing a High School diploma or GED.
• Able to effectively communicate in English (both written and verbal).
• Able to perform basic math functions.
• Excellent skills needed in communication (written & oral), teamwork, flexibility, proactiveness, and stress resistance.
• Able to accomplish multiple tasks in a fast-paced environment.
• Ability to communicate effectively and appropriately with customers and store personnel, manoeuvre around the sales floor, stockroom, and store office; lift and carry 40 lbs/18.14 kilograms.
• Open availability and flexibility to work nights, weekends, store openings, and store closings according to the needs of the business.