At a Glance
- Tasks: Lead a dynamic team to deliver exceptional luxury customer experiences and exceed sales targets.
- Company: Join Chisholm Hunter, an award-winning family jeweller with a rich heritage.
- Benefits: Enjoy competitive salary, generous discounts, private healthcare, and 29+ days annual leave.
- Other info: Opportunities for professional development and internal promotions within a passionate team.
- Why this job: Be part of a renowned brand and advance your career in a supportive environment.
- Qualifications: Retail management experience in luxury goods and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
Voted one of Sunday Times Best Places to Work for 2025! Chisholm Hunter is one of the UK's multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'. At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.
Your role: We want to offer exceptional service to our valued clients, and we work hard across all disciplines to achieve this, as outlined below.
- People Management - holding regular 121s, coaching and developing and creating a winning environment and celebrating success
- Sales Floor Management - ensuring all of our processes are followed and the client needs are being exceeded
- Sales Excellence - support your team to meet and exceed sales targets while role modelling strong personal sales, through a consultative selling approach. Coaching your team and utilising your expertise to support the upsell and cross sell of relevant complementary products, enhancing the overall shopping experience for our clients.
- Building Long Lasting Client Relationships - taking client care to the next level, going the extra mile
We have the highest of standards and expect this of our colleagues as a prerequisite. We seek like minded, competitive, driven, commercial and people focused leaders to share our journey. During your initial induction you will be mentored by an experienced Chisholm Hunter manager and have the support of trained colleagues and we ask that you demonstrate your ability to sell the Chisholm Hunter way so you can best support your team as a leader. We will gradually transition you into the accountability for management responsibilities.
Some of the Benefits:
- Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
- Enjoy a competitive salary (negotiable based on experience) and industry leading bonus package.
- Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
- 29 days annual leave, increasing to 30 days after 1 year and managers increasing an additional day per year's service up to a maximum of 5 days.
- Private Healthcare for Managers, Health Cash Plan with high street store discount perks, Enhanced Maternity Leave.
- Long service awards starting at 5 years.
- Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced.
- Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we sponsor colleagues with their professional development.
- We pay for colleagues to complete their industry JET qualification - and reward them when they pass!
Qualifications & Experience:
- Previous retail sales/management experience, preferably in luxury goods or jewellery.
- Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous).
- Excellent interpersonal skills with the ability to engage and connect with clients.
- Strong sales acumen and a track record of meeting or exceeding targets.
- Flexibility with regards to working hours.
Store Manager - Westfield employer: Job Search Place Limited
Chisholm Hunter is an exceptional employer, recognised as one of the Sunday Times Best Places to Work for 2025. With a strong commitment to employee growth, over 80% of our managers have been promoted from within, and we offer extensive benefits including competitive salaries, generous discounts, and private healthcare. Our family-run culture fosters teamwork and excellence, ensuring that every team member feels valued and supported in their journey with us.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Westfield
✨Tip Number 1
Get to know the company inside out! Research Chisholm Hunter's history, values, and products. When you walk into that interview, you want to show that you're not just another candidate but someone who genuinely cares about their brand and can embody their HEART values.
✨Tip Number 2
Practice your sales pitch! Since this role is all about sales excellence, prepare to demonstrate your consultative selling approach. Think of scenarios where you've exceeded client expectations and be ready to share those stories during your interview.
✨Tip Number 3
Show off your people skills! As a Store Manager, you'll need to lead and inspire your team. Be prepared to discuss how you've coached others in the past and how you plan to create a winning environment at Chisholm Hunter.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our family-run business and contributing to our legacy of luxury customer service.
We think you need these skills to ace Store Manager - Westfield
Some tips for your application 🫡
Show Your Passion for Luxury:When you're writing your application, let your love for luxury jewellery shine through! Share any experiences or knowledge you have about jewellery, gemstones, or precious metals. We want to see that you're as passionate about our products as we are!
Highlight Your People Skills:Since this role is all about people management, make sure to showcase your interpersonal skills. Talk about how you've successfully coached and developed teams in the past. We’re looking for someone who can create a winning environment and celebrate success with us!
Demonstrate Sales Excellence:We want to know how you've met or exceeded sales targets in your previous roles. Share specific examples of your consultative selling approach and how you've supported your team in upselling and cross-selling. This will show us that you can lead by example on the sales floor!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re keen to join our family-run business and be part of our journey!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the luxury jewellery and Swiss timepieces that Chisholm Hunter offers. Familiarise yourself with their unique features, materials, and the brand's history. This knowledge will not only impress your interviewers but also demonstrate your passion for the products.
✨Emphasise Your People Management Skills
Since the role involves coaching and developing a team, be prepared to share specific examples of how you've successfully managed people in the past. Highlight your experience in holding regular 121s, celebrating successes, and creating a positive work environment. This will show that you align with their HEART values.
✨Showcase Your Sales Excellence
Prepare to discuss your sales achievements and how you've exceeded targets in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your strong sales acumen and consultative selling approach effectively.
✨Demonstrate Client Relationship Building
Chisholm Hunter values long-lasting client relationships, so be ready to talk about how you've gone the extra mile for customers in the past. Share stories that illustrate your ability to connect with clients and enhance their shopping experience, which is crucial for this role.
