At a Glance
- Tasks: Lead a dynamic team to create unforgettable client experiences and drive sales success.
- Company: Join a prestigious luxury brand at Selfridges in Manchester.
- Benefits: Competitive salary, career development opportunities, and a vibrant work environment.
- Other info: Embrace a culture of innovation and inclusivity while developing your career.
- Why this job: Be a key player in shaping client journeys and leading a passionate team.
- Qualifications: Experience in retail management and a passion for client relationships.
The predicted salary is between 40000 - 50000 £ per year.
The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client centric philosophy, effectively managing both front and back of house activities to foster team engagement and drive business success.
Job Responsibilities
- Lead by Example: Act as a Brand Ambassador, inspiring trust, commitment, and client centric excellence, and lead by example. Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation and collecting best practices; act as an agent of change.
- Achieve and exceed sales objectives & targets: Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative), hold daily briefs to align the team and spend significant time on the shop floor.
- Develop Clienteling strategies: Foster the store team to craft personalized client journeys, use CX measurement programs to coach the team, partner with LST and DSM to elevate the experience. Execute strategies to recruit new clients, host in store events, leverage digital tools, and create strong local business relevance, nurturing store portfolio and enhancing relationships with VICs.
- Ensure a seamless and consistent client experience: Ensure a seamless and consistent client experience in store and remotely for all client types, following the brand's selling experience, enhancing italianness and hospitality.
- Manage store team organization and development: Ensure smooth organization of the team (front, back, and CARE) and resources, challenge the status quo to bring innovation. Coach, develop, and retain high performing teams by providing ongoing feedback on the spot or in dedicated meetings, recognition, and structured development opportunities; cultivate inclusivity while managing and developing multicultural teams. Partner with HR and Retail & Training Leadership to recruit, onboard, and develop talent, creating clear career paths for team members.
- Supervise store operations and maintenance: Organize and delegate appropriate responsibilities to ensure proper store maintenance, stock management, and adherence to visual merchandising, grooming and company procedures. Be responsible for the good maintenance, safe environment, and good functioning of the store.
- Demonstrate market knowledge and awareness: Stay informed on market trends, competition, and omnichannel initiatives, leveraging insights to drive the business.
Profile
- Client centric
- Client Relationship Development
- Networking
- Ownership
- Influence
- People Development
- Team Management
- Observational Skills
- Impact Driven
- Growth Mindset
- Brand Sensitivity
- Proactivity
- Resilience
Hard Skills
- Business Development
- Retail Management
- Coaching
- Operational Excellence
- Compliance Management
- Knowledge of local market trends (competitors, luxury business, etc.)
STORE MANAGER MANCHESTER (SELFRIDGES) employer: Job Search Place Limited
As a Store Manager at our Manchester Selfridges location, you will thrive in a dynamic and inclusive work culture that prioritises client-centric excellence and team engagement. We offer robust career development opportunities, empowering you to lead a high-performing team while fostering innovation and personal growth. Join us to be part of a prestigious brand that values your contributions and provides a vibrant environment for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land STORE MANAGER MANCHESTER (SELFRIDGES)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Job Search Place Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Job Search Place Limited!
We think you need these skills to ace STORE MANAGER MANCHESTER (SELFRIDGES)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Job Search Place Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Job Search Place Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Job Search Place Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
