At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales growth.
- Company: Join a fast-paced, high-growth brand with global sporting partners.
- Benefits: Competitive salary and career development opportunities.
- Other info: Dynamic environment with opportunities for mentorship and personal growth.
- Why this job: Be a key player in shaping customer experiences and driving business success.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Role
As a Store Manager, you're responsible for inspiring your team to deliver the Castore customer and brand vision. You will support the team in delivering a strong service and sales proposition for the store, ensuring that the customer is at the heart of all activities. Your mission is to keep the customer first at all times and to empower employees with the knowledge and tools they need.
Responsibilities
- Guide and coach the team to adopt a "customer first always" approach.
- Ensure the floor team is set up operationally to deliver the best customer experience and maximise sales.
- Provide timely training and manage performance "in the moment" with regular feedback.
- React to a constantly changing retail environment, driving service in the moment and responding to customer needs.
- Work closely with the store team to establish a smooth stock flow process, manage returns, and achieve 'All Sizes Out' targets.
- Keep up to date with and adhere to company policies, procedures and legal requirements.
- Control and manage all administrative and back of house operations, including cash handling, delivery paperwork and H&S policies.
- Escalate any H&S or safety issues to the Head Office team within required time frames.
- Drive commercial results by meeting sale plans and KPI targets with a service focused approach.
- Build an excellent, confident team capable of achieving customer focused results.
- Maintain a strong knowledge of the marketplace and competition to support commercial decisions.
- Encourage innovative ideas that increase sales and drive the business forward.
- Understand and embrace the commercial impact of multi channel advancements.
Skills & Experience
- Key skills
- Experience in a supervisory or management role in a customer facing environment. Retail exposure is beneficial.
- Ability to thrive in a sales targeted environment.
- Personal qualities
- Outstanding written and verbal communication skills.
- Initiatives to solve problems.
- Proven leadership ability.
- Decision making skills.
- Excellent interpersonal skills.
- Adaptability to change.
- Strong time management ability.
- Conflict resolution skills.
- Excellent team player.
- Mentorship experience.
- Passion for the brand.
- Experience driving sales, conversion, UPT & CRM.
- Experience in driving mystery shop results is advantageous.
What We Offer
- Competitive salary.
- Opportunity to work with global sporting partners.
- Chance to build a career within a fast paced, high growth brand.
Store Manager: Lead Customer-First Sales & Growth employer: Job Search Place Limited
At Castore, we pride ourselves on being an exceptional employer that champions a customer-first ethos while fostering a dynamic and supportive work environment. As a Store Manager, you will not only lead a passionate team but also benefit from competitive salaries, opportunities for career advancement within a rapidly growing brand, and the chance to collaborate with global sporting partners. Our culture encourages innovation and personal growth, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager: Lead Customer-First Sales & Growth
✨Tip Number 1
Get to know the company inside out! Research Castore's brand values and customer service approach. This will help you align your answers during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired a team or improved customer service. We want to hear how you’ve made a difference in previous roles, so be ready to share those experiences.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Castore. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Store Manager: Lead Customer-First Sales & Growth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for putting customers first shine through. Share specific examples of how you've gone above and beyond to create a great customer experience in your previous roles.
Highlight Your Leadership Skills:As a Store Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about times when you've successfully guided a team or mentored others, and how that led to improved performance or sales.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality, but also your ability to communicate effectively—just like you would with customers!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, make sure you research Castore thoroughly. Understand their brand vision, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or improved customer service. Highlight how you empowered your team and drove sales, as this aligns perfectly with the role's focus on leadership and customer-first strategies.
✨Demonstrate Adaptability
Retail is ever-changing, so be ready to discuss how you've adapted to new challenges in previous roles. Share specific instances where you reacted quickly to customer needs or changes in the retail environment, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the store's current challenges or how they measure success in customer satisfaction. This shows that you're not just interested in the job, but also in contributing to the team's success.
