At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales performance.
- Company: Join Horace, a leading men's grooming brand with a fun and inclusive culture.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Other info: Embrace diversity and grow your career in a vibrant, innovative setting.
- Why this job: Be a key player in shaping the future of men's skincare and fragrances.
- Qualifications: 3+ years of retail management experience and a passion for grooming.
The predicted salary is between 35000 - 45000 £ per year.
About Horace
Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette. As part of our international growth, we are looking for our future Store Manager (40h) for our second London boutique at Canary Wharf.
Mission
As a member of the Retail team and reporting to our Retail Director, your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience.
Responsibilities
- Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs.
- Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team.
- Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day.
- Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules.
- Field Strategy: Acting as a key player on the floor while developing a long‑term commercial strategy for your point of sale.
1-Year Objectives
- Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators.
- Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training.
- Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion.
Profile
Hard Skills & Technical Expertise
- Retail Experience: You have at least 3 years of experience as a Store Manager.
- Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively.
- Administrative Management: Mastery of stock management, inventories, and schedule optimization.
Key Competencies & Soft Skills
- Natural Leadership: You know how to inspire, motivate, and unite a team around common goals.
- Results‑Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction.
- Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale.
- Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty.
Equal Opportunity & Inclusion
At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability.
Culture
- Tools: Access to retail management tools.
- The "Plus": 2 company seminars per year and a healthy work environment built on respect and initiative.
Store Manager 40h - Canary Wharf employer: Job Search Place Limited
Horace is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is empowered to excel in their roles. Located in the dynamic Canary Wharf, our Store Manager will benefit from comprehensive training, access to innovative retail management tools, and opportunities for personal and professional growth, all while contributing to a brand that champions honesty and accessibility in men's grooming. With regular company seminars and a commitment to diversity, Horace offers a rewarding environment for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager 40h - Canary Wharf
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Horace's products and values. This way, you can show off your passion for the grooming industry and how you embody their ethos.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've inspired a team or tackled challenges head-on. Being able to share these stories will highlight your natural leadership and results-oriented mindset.
✨Tip Number 3
Show your proactive side! Come prepared with ideas on how you could enhance customer experience or improve sales performance at the boutique. This will demonstrate your initiative and commitment to driving success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Horace family and ready to make an impact.
We think you need these skills to ace Store Manager 40h - Canary Wharf
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the grooming industry shine through. We want to see how you embody Horace's values of accessibility and honesty, so don’t hold back!
Tailor Your Experience:Make sure to highlight your retail experience and any leadership roles you've had. We’re looking for someone who can inspire and motivate a team, so share specific examples of how you've done this in the past.
Be Results-Oriented:We love numbers! Include any relevant KPIs or sales achievements from your previous roles. Show us how you’ve driven commercial performance and what impact you’ve made on customer satisfaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Horace
Before the interview, dive deep into the Horace brand. Familiarise yourself with their product range and values. Being able to discuss how you connect with their mission of making men feel good in their own skin will show your genuine interest and alignment with the company.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to inspire and motivate your team. Prepare examples from your past experiences where you've successfully led a team, achieved targets, or improved customer satisfaction. Highlighting your natural leadership style will resonate well with the interviewers.
✨Be Results-Oriented
Horace is looking for someone who is dynamic and ambitious. Come prepared with specific metrics or KPIs you've achieved in previous roles. Discuss how you analyse sales indicators and proactively resolve operational issues to drive performance.
✨Emphasise Customer Experience
Customer service excellence is key for this role. Think of instances where you've gone above and beyond to enhance customer experience. Be ready to share your strategies for creating an unforgettable shopping experience that aligns with Horace's values.
