At a Glance
- Tasks: Process customer orders and coordinate shipments while maintaining accurate data.
- Company: Join a leading healthcare company with a focus on customer service.
- Benefits: Enjoy competitive salary, pension, discounts, and free travel.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: 2+ years in customer service and experience with CRM & ERP systems.
The predicted salary is between 30000 - 40000 £ per year.
Processing customer orders, ensuring all aspects to facilitate shipment and accurate system data are maintained. Placing purchase orders as required and providing support for coordination of sterilisation processing.
Location: Trentham Facility. Standard working hours: Mon-Fri (hours between 8:00-17:00) with flexibility.
Duties & Responsibilities
- Primary point of contact for all domestic sales order enquiries/requests and associated activities.
- Raise purchase orders on ERP system, maintaining good data integrity throughout the PO placement process (promise dates, order acknowledgement review etc.).
- Responsible for coordinating the sterilisation of product including appropriate transport plans to facilitate, in accordance with production scheduling or as instructed by management.
- Liaise with domestic customers in relation to pricing queries, purchase orders, general product enquiries and complaints.
- Process domestic sales orders onto the ERP system maintaining good data integrity throughout and provide necessary stock allocation to initiate picking process.
- Provide ongoing support towards the control around consignment product and accurate data relating to Customer Relations Management (CRM).
- Liaise with internal stakeholders (Production, Finance, Marketing, Quality) to ensure specific Customer Service requests are supported where necessary.
- Report complaints to Quality and provide appropriate levels of Customer Service throughout the complaint process.
- Provide ongoing support to the UK Sales Team when required, liaising with them on up-to-date forecast data.
- Ensure domestic sales orders are despatched in accordance with OTIF, ensuring escalation to management where required.
- Ensure purchase orders are receipted in a timely manner to enable prompt payment to suppliers.
- Liaise with Senior Customer Service and Despatch Associate on collating data for department metrics.
- Raise Return Material Authorisations (RMA) to facilitate product being returned and complete follow-up actions as required.
- Monitor planned delivery dates of purchase orders and communicate/provide visibility to the warehouse team of upcoming deliveries.
- Conduct daily reviews of on-hold invoices related to purchase orders and liaise with the accounts team to achieve a prompt resolution.
- Comply with all policies, guidelines and regulatory requirements of the company.
Essential requirements
- Level 2 certificate or higher.
- Worked with CRM & ERP systems.
- Customer complaints handling.
- Supported field based sales teams.
- 2+ years' experience in a customer service role.
- Working knowledge of pricing agreements, sales order entry, maintaining customer records.
- Use excel and word.
- Excellent verbal, non-verbal and written communication skills.
- Accepts responsibility and able to prioritise tasks.
- Able to work to daily deadlines.
Desirable requirements
- Customer service apprenticeship.
- Worked within healthcare (medical devices or pharmaceutical) manufacturing.
- Knowledge of incoterms and export documentation.
- Able to act on initiative.
- Car driver.
Benefits
- Competitive salary and benefits.
- Company events.
- Company pension.
- Employee discount.
- Free or subsidised travel.
- Free parking on-site.
Customer Service & Despatch Associate (Fixed Term) in Stoke-on-Trent employer: Job Search Place Limited
At our Trentham Facility, we pride ourselves on being an exceptional employer that values its employees through a supportive work culture and ample growth opportunities. As a Customer Service & Despatch Associate, you will enjoy competitive salaries, a comprehensive benefits package, and the chance to engage in company events, all while contributing to a vital sector in healthcare. With flexible working hours and a focus on employee well-being, we ensure that our team members thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Despatch Associate (Fixed Term) in Stoke-on-Trent
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Job Search Place Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Job Search Place Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service & Despatch Associate (Fixed Term) in Stoke-on-Trent
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Job Search Place Limited.
How to prepare for a job interview at Job Search Place Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Job Search Place Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Job Search Place Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
