Operational Support Officer in Stockport

Location: Stockport

Are you organised, detail oriented, and passionate about supporting justice services? Our client, a reputable government organisation, is hiring for an Operational Support Officer to join their team in Stockport. This is a fantastic opportunity to contribute to the efficient running of court operations and help ensure fair access to justice for all.

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearings.
• Providing users and stakeholders with information or signposting them to appropriate support via face to face, telephone, and written correspondence, including those with complex needs.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring clear and specific guidance.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation and updating relevant systems as required.
• Identifying risks related to HMCTS buildings, informing the Senior Person on Site (SPoS), and responding promptly to safety concerns.
• Processing work using standard operating procedures to meet performance targets and uphold service standards.
• Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols.
• Handling jury service tasks such as selection, deferrals, reassignments, and attendance tracking, along with processing expenses and court fees.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters efficiently.
• Providing judicial support, including diary management and administrative assistance.
• Supporting enforcement activities like financial assessments, fine collection, and generating basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.

What you'll bring

• Strong organisational and administrative skills.
• Excellent communication skills, with the ability to engage effectively across multiple contact methods.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proactive approach to problem solving and risk management.
• Knowledge of court or legal processes is desirable but not essential.

Additional information

• No specific formal qualifications are required, but a background in administrative or customer service roles is beneficial.
• Experience with case management or court procedures is advantageous.

Equal opportunity and EEO statements Brook Street is proud to support the Armed Forces Covenant and, as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.