At a Glance
- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team dedicated to exceptional guest experiences.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and free shares.
- Other info: Enjoy team socials and a supportive work environment.
- Why this job: Make a real difference in guests' stays while having fun with your team.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
What You'll Do in This Role
- Be the first point of contact when checking in late arrivals and walk ins. You'll ensure a warm, friendly and genuine welcome.
- The role is varied and, depending on your site, may include cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
- You'll ensure guest and business safety and security is top priority at all times.
- In the event of a fire, evacuating all guests and team from the business safely and quickly.
- You'll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What We Look For in Our Night Porters
- Passionate about guest care
- A can do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
What's In It for Me?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream - a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials - work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high street shopping discounts; and we even give you free shares! There's also a free employee helpline - to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Innkeepers Collection... in Stockport employer: Job Search Place Limited
At Innkeepers Collection, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued and encouraged to grow. With flexible shifts, generous discounts, and a range of employee benefits including a financial toolkit and free shares, we ensure that our staff not only enjoy their work but also thrive in their personal lives. Join us in creating memorable guest experiences while building lifelong friendships in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Innkeepers Collection... in Stockport
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your guest service skills! Think of scenarios where you might need to handle complaints or provide a warm welcome. Role-playing these situations can really boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on what it’s really like to work there and might even refer you for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining a team that values enthusiasm and professionalism.
We think you need these skills to ace Innkeepers Collection... in Stockport
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for guest care shine through in your application. We want to see that you genuinely enjoy creating a welcoming environment and making guests feel at home.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Mention specific examples of how you've delivered excellent service or handled challenges in the past.
Be Professional Yet Friendly:Strike the right balance between professionalism and approachability in your writing. We’re looking for someone who can communicate effectively while still being warm and inviting.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Job Search Place Limited
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for delivering excellent guest experiences. Share specific examples from your past roles where you went above and beyond to ensure guests felt welcomed and valued.
✨Demonstrate Professionalism Under Pressure
Prepare to discuss situations where you had to handle challenging scenarios, like guest complaints or busy periods. Highlight how you maintained a calm and professional demeanour while resolving issues.
✨Highlight Your Attention to Detail
Since the role involves various tasks, emphasise your ability to notice the little things that make a big difference. Bring up instances where your keen eye for detail improved a guest's experience or enhanced the environment.
✨Communicate Clearly and Confidently
Practice your verbal communication skills before the interview. Be ready to articulate your thoughts clearly, especially when discussing how you would handle guest inquiries or emergencies. Good communication is key in this role!
