At a Glance
- Tasks: Be the friendly voice for customers, handling queries and providing insurance quotes.
- Company: Join a specialist travel insurance company with a supportive team in Stockport.
- Benefits: Earn up to £28,000, enjoy bonuses, and have your birthday off!
- Other info: Casual dress code and fun team socials make this a great place to work!
- Why this job: Make a difference in customer experiences while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are a must.
The predicted salary is between 26000 - 28000 £ per year.
Our client is a specialist travel insurance company and are seeking a Customer Care Executive to join their team in Stockport. You will be the first point of contact for customers providing insurance quotes and any pre or post enquiries. The role is Monday to Friday based in the office and comes with a salary of up to £28,000 dependent on experience.
Customer Care Executive responsibilities:
- Handle inbound sales & customer queries by phone and email
- Create accurate quotes & set up policies
- Process upgrades, amendments, payments, cancellations & refunds
- Work with underwriters to find the right solutions
- Build strong product knowledge and use internal systems confidently
- Meet daily targets and deliver great customer experiences
Customer Care Executive skills required:
- Customer service experience
- Strong communication & sales confidence
- Ability to multitask in a fast paced environment
- Good Microsoft Office skills
- Positive attitude, great organisation & eagerness to learn
- Understanding of GDPR
- GCSE-level education (or equivalent)
Additional information:
- Competitive salary + performance bonuses
- Company pension
- 20 days holiday + bank holidays + your birthday off (29 total)
- Monday-Friday hours, no weekends
- Casual dress code
- Bi-annual team socials
Customer Care Executive in Stockport employer: Job Search Place Limited
Join a dynamic team at a leading travel insurance company in Stockport, where your role as a Customer Care Executive will be pivotal in delivering exceptional service to our clients. Enjoy a competitive salary, generous holiday allowance including your birthday off, and a supportive work culture that fosters personal growth and development through bi-annual team socials and performance bonuses. With a focus on employee well-being and a casual dress code, this is an excellent opportunity for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Executive in Stockport
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate real-life scenarios.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment, being able to juggle multiple tasks is key. During interviews, share examples of how you've successfully managed competing priorities in previous roles.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're proactive and keen on joining the team!
We think you need these skills to ace Customer Care Executive in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to the Customer Care Executive role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've handled customer queries or sales in the past – we love a good story!
Show Off Your Communication Skills:Since you'll be the first point of contact for customers, it's crucial to demonstrate your strong communication skills. Whether it's in your CV or cover letter, make sure your writing is clear, concise, and engaging – just like how you'd speak to a customer!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us quickly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you brush up on the company's products and services. Since you'll be providing insurance quotes and handling customer queries, having a solid understanding of their offerings will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about scenarios where you've successfully handled customer queries or resolved issues. This will help you articulate your experience clearly and demonstrate your problem-solving skills.
✨Show Off Your Communication Skills
As a Customer Care Executive, strong communication is key. During the interview, focus on speaking clearly and engagingly. Use examples from your past experiences to illustrate how you've effectively communicated with customers, whether over the phone or via email.
✨Be Ready to Multitask
Since the role involves handling multiple tasks in a fast-paced environment, be prepared to discuss how you manage your time and priorities. Share specific examples of how you've juggled various responsibilities while maintaining a positive attitude and delivering great customer experiences.
