At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service in a vibrant betting shop.
- Company: Join William Hill, where we create a welcoming atmosphere for our customers.
- Benefits: Enjoy competitive pay, annual bonuses, 28 days holiday, and great perks.
- Other info: Flexible shifts with opportunities for career progression and ongoing training.
- Why this job: Shape customer experiences and develop your leadership skills in a fun environment.
- Qualifications: Must be 18+, with supervisory experience and strong people skills.
The predicted salary is between 28000 - 32000 £ per year.
For our customers, William Hill is more than a betting shop. It’s a home from home—a place where you can meet friends, socialise, and enjoy the sport with warm tea or coffee in hand. As a Team Leader in one of our betting shops, you’ll play a vital role in maintaining this atmosphere and shaping the experience for our customers.
Responsibilities
- Lead and motivate a team of Customer Service Representatives
- Co‑coach and develop your team
- Maintain high standards and ensure the shop always looks the part (e.g., visual displays)
- Build relationships with customers and provide excellent customer service
- Champion safer gambling at all times
- Open and close the shop, with support from your team as required
- Ensure the shop achieves targets
Working patterns
Our shops have a variety of opening times between 8am and 10pm, Monday to Sunday. Shifts are devised on a rota basis, are subject to change and will include evening and weekend working.
Benefits
- Annual Pay Review & Bonus Scheme – base salary reviewed annually with qualification for an annual performance bonus
- 28 days holiday annually (pro rata)
- One paid birthday day off within your birthday month
- Best‑in‑class induction programme and ongoing training and development (external and on‑the‑job)
- Career prospects – progression opportunities to Cluster Operations Manager or Head Office roles
- Pension plan – we match pension contributions to 4%
- Perks and discounts – discounts in high street shops, cinemas and holidays
- Health and wellbeing initiatives
Qualifications
- Age 18+ (legal requirement)
- Supervisory experience and strong people skills
- Positive, can‑do attitude with a professional and dynamic approach to work
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
Customer Service Team Leader in Stirling employer: Job Search Place Limited
At William Hill, we pride ourselves on being more than just a betting shop; we foster a welcoming environment where our team members can thrive. As a Customer Service Team Leader in Stirling, you will benefit from a supportive work culture that prioritises employee development through comprehensive training and clear career progression paths. With competitive pay, generous holiday allowances, and a focus on health and wellbeing, we ensure our employees feel valued and motivated to deliver exceptional service to our customers.
