At a Glance
- Tasks: Assist the store manager in executing operations and leading the team during shifts.
- Company: Join Starbucks, a brand known for its culture and commitment to customer experience.
- Benefits: Flexible hours, employee discounts, and opportunities for growth within the company.
- Other info: Great opportunity for personal development and building leadership skills.
- Why this job: Be part of a dynamic team that delivers legendary customer service every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 28000 £ per year.
This job contributes to Starbucks success by assisting the store manager in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.
Summary of Key Responsibilities
- Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognising alarms or changes in partner morale and performance and communicating them to the store manager.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
- Executes store operations during scheduled shifts.
- Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
- Follows up with barista during the shift to ensure the delivery of legendary customer service for all customers.
- Maintains regular and consistent attendance and punctuality.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
Summary of Experience
- Customer service experience in a retail or restaurant environment - 1 Year Required
Knowledge, Skills and Abilities
- Ability to direct the work of others
- Ability to learn quickly
- Effective oral communication skills
- Knowledge of the retail environment
- Strong interpersonal skills
- Ability to work as part of a team
- Ability to build relationships
Core Competencies
- Puts the customer first
- Works well with others
- Leads courageously
- Adapts quickly to change
- Develops continuously
- Achieves results
Step Up Supervisor employer: Job Search Place Limited
Starbucks is an exceptional employer that fosters a vibrant and inclusive work culture, where partners are encouraged to grow and develop their skills. With a strong emphasis on customer service and teamwork, employees benefit from comprehensive training and support, ensuring they can deliver the legendary Starbucks Experience. Located in a dynamic environment, this role offers unique opportunities for personal and professional growth while being part of a company that values integrity and community.
StudySmarter Expert Advice🤫
We think this is how you could land Step Up Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time on Starbucks' website and social media. Understanding their values and mission will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering legendary customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your teamwork abilities! Starbucks values collaboration, so be prepared to discuss how you've worked effectively in a team before. Highlight any leadership roles or moments where you helped boost team morale.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Starbucks family.
We think you need these skills to ace Step Up Supervisor
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your love for customer service shine through! Share specific examples of how you've gone above and beyond to create a great experience for customers in previous roles. We want to see that you truly understand what it means to put the customer first.
Highlight Teamwork Skills:Since this role is all about working with others, make sure to emphasise your teamwork skills in your application. Talk about times when you've collaborated with colleagues to achieve a common goal or how you've supported your team during busy shifts. We value those who can create a positive team environment!
Be Authentic and Honest:We appreciate authenticity, so don’t be afraid to show your true self in your application. Be honest about your experiences and what you can bring to the table. This helps us get a sense of who you are and how you align with our values at Starbucks.
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there. We can’t wait to hear from you!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Starbucks
Before the interview, make sure you’re familiar with Starbucks' mission and values. Understand what the 'Third Place' concept means and how it shapes customer experience. This will help you demonstrate your alignment with their culture during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you went above and beyond to meet a customer's needs or resolved a difficult situation. This will highlight your ability to put the customer first, which is crucial for this role.
✨Demonstrate Leadership Potential
As a Step Up Supervisor, you'll need to lead a team. Be ready to discuss your leadership style and provide examples of how you've successfully directed others in previous roles. Highlight any experience you have in training or coaching team members, as this is key to fostering a positive team environment.
✨Stay Calm Under Pressure
Starbucks can get busy, so it's important to show that you can maintain composure during high-volume periods. Prepare to discuss how you've handled stressful situations in the past and how you kept your team motivated and focused. This will reassure them that you can handle the demands of the job.
