At a Glance
- Tasks: Provide top-notch customer service and resolve issues with a friendly approach.
- Company: Join Acorn Stairlifts, a leading manufacturer with a people-first culture.
- Benefits: Enjoy competitive pay, healthcare, free parking, and a subsidised canteen.
- Other info: Opportunities for career growth and monthly awards for outstanding performance.
- Why this job: Be part of a values-driven team making a real difference in customers' lives.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 27000 - 30000 £ per year.
Find Your Next Challenge At Acorn Stairlifts UK as a Customer Service Coordinator to join our expanding General Enquiries Team based at our Headquarters in Steeton (West Yorkshire, UK).
Working Hours: Monday - Friday, 40 hours a week
Benefits:
- Comprehensive induction and training
- Investors in People accredited employer
- Healthcare and pension schemes
- Free on‑site parking & great transport links to Leeds, Bradford & Skipton
- Subsidised on‑site canteen
- Cycle to work scheme
- Company events
- Refer‑a‑friend bonus - earn up to £100!
Acorn Values:
- Quality: of the products we make and sell and the service we provide
- Unity: Working together as one team
- Integrity: Acting responsibly and honestly to deliver on our promises
- Caring: About our customers, each other and the wider community
- Ambition: Taking pride in all we do and striving to improve
We Recognise Your Efforts:
- Acorn Achievers: Monthly awards scheme with £100 vouchers for winners and £50 vouchers for runners‑up.
- Recommend a Friend: Earn up to £100 if your referral joins Acorn.
If you're passionate about delivering excellent service and want to be part of a values‑driven company that invests in its people - apply today!
The Ideal Candidate:
- Good telephone manner
- Excellent written and verbal communication skills
- Previous experience working within a customer service/call centre environment would be advantageous
Key Responsibilities:
- Answering calls regarding breakdowns & service issues in a courteous manner and offering a high level of Customer Service
- Resolving minor technical problems over the phone, and if unable to resolve, liaising with the planning team via a ticket system
- Ensuring all breakdown calls are attended to within a 24hr period
- Dealing with minor complaints and being aware when complaints need to be escalated to a supervisor
Salary Package: £13.00 P/H (+ up to £2400 per year in KPI related incentives)
Additional Information:
- Excellent Transport Links to Leeds, Bradford and Skipton
- Free Parking
- Induction and Training Programme
- In‑house Canteen
- Life Insurance Cover
- On‑going Coaching and Development
- Pension Provision
About the Customer Service Department: Our Customer Service department strives to make each, and every aspect of our customers' experience a positive one, leaving lasting impressions on our customers by assisting them in the best ways possible.
Opportunities within customer service include: team leaders, customer service and customer relations administration, planning, installation coordinators and field service roles, including installation and maintenance engineers.
Working with Acorn Stairlifts: Employing around 1,500 people worldwide, Acorn is the world's largest independent manufacturer and supplier of straight stairlifts, with sales in over 80 countries and offices on 4 continents. Acorn achieved the Investors in People award and continues to invest in its most valuable resource: its people.
Customer Service Coordinator in Steeton employer: Job Search Place Limited
Acorn Stairlifts UK is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. With comprehensive training, competitive benefits including healthcare and pension schemes, and a commitment to recognising employee efforts through awards and incentives, Acorn fosters a collaborative environment where team members can thrive. Located in Steeton, West Yorkshire, the company provides excellent transport links and on-site amenities, making it an ideal place for those passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Steeton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Steeton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
