At a Glance
- Tasks: Handle customer inquiries and resolve issues to ensure top-notch service.
- Company: Join a dynamic team at Acorn in Steeton, West Yorkshire.
- Benefits: Enjoy competitive salary, healthcare, free parking, and subsidised food.
- Other info: Work in a supportive environment with excellent career growth opportunities.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 27500 - 27500 £ per year.
We're looking for a proactive Customer Relations Case Handler to join our team at our head office in Steeton (West Yorkshire). You'll be the first point of contact for customers, handling inquiries and resolving issues to ensure excellent service. If you're customer-focused with great communication skills, we'd love to hear from you!
Working Hours: 8:30am - 5:00pm or 9:00am - 5:30pm (40 Hours)
Salary: £27,500 P/A
Benefits of working at Acorn:
- Induction and training programme
- Investors in People award
- Healthcare and pension provisions
- Free on-site parking
- Excellent transport links to Leeds, Bradford, and Skipton
- Cycle to work scheme
- Company events
- On-site canteen (subsidised food)
Ideal Candidate:
- Polite telephone manner
- Customer service experience and complaints background (desirable)
- Managing a caseload of up to 40 complainants a week
- Experience in a similar role (ideal but not essential)
- Must be able to display the Acorn Values
Our Values:
- Quality of the products we make and sell and the service we provide
- Unity: Working together as one team
- Integrity: Acting responsibly and honestly to deliver on our promises
- Caring: About our customers, each other and the wider community
- Ambition: Taking pride in all we do and striving to improve
Key Responsibilities:
- Dealing with a varied level of complaints in all company business areas, responding by various communication methods to keep regular contact with assigned cases
- Analyse the root cause of each complaint and provide corrective feedback to relevant departments
- Carry out administrative tasks, including internal and external telephone calls, post and emails
- Proactively assist in responding to all Trustpilot and Google reviews and inviting new customers to review the business
- Establish and maintain effective working relationships with co-workers, internal and external stakeholders
- Work to department KPIs and targets
- Keep computerised and paper records up to date
- Process order cancellations through an automated system and work with the Finance team to ensure refunds are processed efficiently
- Maintain and secure sensitive company information in accordance with GDPR and follow our social media policy at all times
Customer Relations Coordinator in Steeton employer: Job Search Place Limited
At Acorn, we pride ourselves on being an excellent employer, offering a supportive work culture that values quality, unity, and integrity. Our head office in Steeton provides a vibrant environment with excellent transport links and a range of benefits including healthcare provisions, a cycle to work scheme, and opportunities for professional growth through our Investors in People award. Join us to be part of a team that genuinely cares about its customers and each other, while enjoying a fulfilling career as a Customer Relations Coordinator.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Coordinator in Steeton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relations Coordinator in Steeton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
