At a Glance
- Tasks: Welcome customers, process bets, and provide top-notch service.
- Company: Join William Hill, a trusted name on the UK high street since 1966.
- Benefits: Enjoy competitive pay, annual bonuses, and 28 days holiday.
- Other info: Flexible working hours and excellent growth opportunities await you!
- Why this job: Be part of a dynamic team and make a real difference in customer experiences.
- Qualifications: Must be 18+, with a passion for great customer service.
The predicted salary is between 25000 - 27000 £ per year.
Overview
Location: 19, King Edward Street, Perth, Scotland, PH1 5UG
Contract type: Full-time • Hours: 35 per week • Salary: £12.75 per hour
Responsibilities
- Welcoming customers with a friendly face
- Processing bets and assisting with customer queries
- Helping customers by demonstrating how to use betting terminals
- Building relationships with our customers and providing an excellent customer service
- Championing safer gambling at all times
- Supporting managers with shop displays and opening/closing activities as required
What’s in it for you? (Benefits)
- Working hours: range of full and part-time hours
- Annual pay review & bonus scheme: base salary reviewed annually, plus annual performance bonus
- Holiday entitlement: 28 days holiday annually (pro rata)
- Paid birthday day off: extra paid day off for your birthday within your birthday month
- Pension plan: pension contributions matched to 4%
- Perks and discounts: discounts in high street shops, cinemas and holidays
- Training and development: promotion from within and growth opportunities
What do you need to be successful?
- Age 18+ (legal requirement)
- Passion for delivering great customer service
- Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life
What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue. After this stage, successful candidates will be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we’ve been a permanent fixture on the UK high street since 1966. Our Retail team sits at the heart of our high-street experience. Our culture is built on trust and belonging, empowering teams to work in a way that suits them while we win together.
More about evoke
We are a business that embraces change and progress. evoke is the new name for 888 Holdings. We offer flexibility and a culture built on trust. We invest in your future to help you develop your strengths and build a career that’s right for you.
Customer Service Representative in Stanley employer: Job Search Place Limited
At William Hill, located in the vibrant city of Perth, we pride ourselves on being an excellent employer that values our employees' growth and well-being. With a supportive work culture that champions trust and belonging, we offer competitive benefits including annual pay reviews, a generous holiday entitlement, and opportunities for career advancement through training and development. Join us to be part of a team that not only delivers exceptional customer service but also fosters a rewarding and flexible work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Stanley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on William Hill and evoke. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Try out some common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident when discussing how you’d handle customer queries.
✨Tip Number 3
Show your personality! When you’re chatting with the interviewer, let your passion for customer service shine through. Share personal stories that highlight your empathy and interpersonal skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at William Hill.
We think you need these skills to ace Customer Service Representative in Stanley
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've got skills in customer service or have worked in a similar role, shout about it! We love seeing how your background fits with what we do.
Keep It Clear and Concise:While we appreciate detail, make sure your application is easy to read. Use clear language and bullet points where possible. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research William Hill and their values. Understanding their commitment to customer service and safer gambling will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Customer Service Representative, strong interpersonal skills are key. Prepare examples from your past experiences where you successfully engaged with customers or resolved conflicts. This will demonstrate your ability to connect with people from all walks of life.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in the role. Practise how you would handle difficult customers or explain how to use betting terminals. This will show that you’re proactive and ready to tackle challenges head-on.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
