At a Glance
- Tasks: Provide support and guidance as the first point of contact for residents.
- Company: Join St Helens Cares, a forward-thinking health and social care organisation.
- Benefits: Ongoing training, attractive salary, excellent pension scheme, and a positive work environment.
- Other info: Flexible shifts with opportunities for growth in a diverse workplace.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28520 - 28520 £ per year.
St Helens Cares is an innovative approach to delivering Health and Social Care in St Helens; bringing together a wide range of public and community service organisations to work in partnership, with a united goal of improving people’s lives and the place as a whole. Based at Nightingale House (adjacent to Whiston Hospital), our Contact Cares Advisers (Customer Service Centre) operate within a multi‑disciplinary health and social care setting from 8am to 10pm, 365 days per year.
Responsibilities
- Provide a prompt, effective and efficient referral and initial assessment service to inbound customer enquiries.
- Deliver support, guidance, signposting and access to services as the first point of contact for residents.
- Work on a shift rota that operates between 8am and 10pm, including weekends (four weeks in 14 weeks) and bank holidays.
Qualifications
- Experience working in a customer‑focused environment.
- Confident and clear communication skills.
- Resilience and the ability to appropriately deal with sensitive, emotive and challenging health and social care matters.
Benefits & Support
- On‑going training including track and trace scripts and processes, safeguarding processes, system training and non‑complex assessment training.
- Training and support to enable success in the role as the service continues to develop.
- Positive, open and progressive working environment.
- Attractive salary and relocation package.
- Excellent pension scheme.
- Workplaces operating in accordance with social distancing guidelines.
Equality & Diversity
St Helens Council is a Disability Confident Leader. This means the Council guarantees an interview to disabled applicants who demonstrate that they meet the essential criteria for the job, and will, for qualifying disabled candidates, make reasonable adjustments within the interview/selection process. We encourage applicants from diverse backgrounds who share our values and commitment to inclusion.
Contact Cares Advisor in St Helens employer: Job Search Place Limited
St Helens Cares is an exceptional employer, dedicated to improving lives through a collaborative approach in health and social care. With a positive and progressive work culture, employees benefit from ongoing training, an attractive salary, and a robust pension scheme, all while working in a supportive environment that values diversity and inclusion. Located at Nightingale House, adjacent to Whiston Hospital, this role offers meaningful opportunities for personal and professional growth within a vital community service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Cares Advisor in St Helens
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Job Search Place Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Job Search Place Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Job Search Place Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Job Search Place Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Contact Cares Advisor in St Helens
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Job Search Place Limited:Before hitting send, make sure to tailor your application specifically to Job Search Place Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Job Search Place Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
