At a Glance
- Tasks: Be the friendly face of our spa, ensuring guests have a smooth and relaxing experience.
- Company: Join Center Parcs, a welcoming and inclusive environment focused on guest satisfaction.
- Benefits: Enjoy free spa access, discounts, bonuses, and career development opportunities.
- Other info: Part-time role with flexible hours, including evenings and weekends.
- Why this job: Make a real difference in guests' experiences while working in a supportive team.
- Qualifications: Strong communication skills and a proactive approach to customer service.
The predicted salary is between 12 - 13 £ per hour.
Join our team as a Spa Receptionist and be the welcoming face of Aqua Sana Forest Spa, providing a warm, professional service while ensuring a smooth and relaxing experience for every guest from arrival to departure.
What you'll be doing:
- Deliver friendly and professional front of house service to all guests
- Handle bookings, queries and the smooth running of the reception area
- Support treatment and retail sales to maximise profitability
- Work collaboratively with the team to maintain high service standards
What's in it for you:
- Free day passes and access to leisure facilities (including the spa)
- Discounts on breaks and in our shops and restaurants
- Bonus scheme and recognition rewards
- A supportive, friendly team
- Career development and in role training
Your working hours:
- Part time
- You will be contracted to work a guaranteed minimum of 60 hours over a 4 week period. You may be asked to work additional hours in line with operational requirements
- This role includes evenings and weekends
About you:
- Strong communicator with excellent organisation, attention to detail and computer skills
- Proactive, solutions focused, with customer service experience and industry knowledge
- Builds effective relationships across all levels with a warm and genuine approach
- Demonstrates initiative, teamwork and exceptional time management skills
Our values:
Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values: We care, we're brave, we're determined and we're naturally us.
Sound like your kind of job? Apply online today - interviews are ongoing.
Working here:
Check your route before applying - Elveden Forest (IP24 3TR), isn't easily reached by public transport: Plan Your Journey.
Closing date: 29th May 2026. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
At Center Parcs, everyone's welcome. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.
We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.
Spa Receptionist - Guest Experience Specialist employer: Job Search Place Limited
At Center Parcs, we pride ourselves on being an exceptional employer, offering a supportive and friendly work environment where every team member is valued. As a Spa Receptionist at our Elveden Forest location, you'll enjoy unique benefits such as free access to our leisure facilities, discounts on breaks, and opportunities for career development, all while contributing to a culture that champions diversity and inclusion. Join us in creating memorable experiences for our guests while growing your skills in a collaborative team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist - Guest Experience Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Center Parcs and Aqua Sana Forest Spa. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As a Spa Receptionist, you'll need to be a strong communicator. Try role-playing common scenarios with a friend or family member to boost your confidence and ensure you can handle guest queries smoothly.
✨Tip Number 3
Show off your customer service experience! Think of specific examples from your past roles where you went above and beyond for a customer. This will demonstrate your proactive approach and ability to build effective relationships, which is key for this role.
✨Tip Number 4
Apply through our website! We encourage you to submit your application online as it streamlines the process and ensures your details are directly in front of the hiring team. Plus, it shows you're tech-savvy and ready to embrace the digital side of the job!
We think you need these skills to ace Spa Receptionist - Guest Experience Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to tailor your application to the Spa Receptionist role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and straightforward – just like we like it!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company
Before your interview, take some time to research Center Parcs and Aqua Sana Forest Spa. Understand their values, mission, and what makes them unique. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight your ability to handle queries and resolve issues, as this will demonstrate your proactive approach and solutions-focused mindset.
✨Practice Your Communication
Strong communication is key in this role. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend or family member to get comfortable discussing your skills and how they relate to the job.
✨Emphasise Teamwork and Initiative
Center Parcs values teamwork and initiative, so be ready to discuss how you've worked collaboratively in previous roles. Share specific instances where you've taken the lead on a project or helped a colleague, showcasing your ability to build effective relationships and contribute positively to a team environment.
