At a Glance
- Tasks: Register births, deaths, and conduct ceremonies while providing excellent customer service.
- Company: Join the energetic team at Southampton Register Office.
- Benefits: Enjoy generous holidays, flexible working, and a strong local government pension.
- Other info: Part-time role with opportunities for training and career growth.
- Why this job: Make a meaningful impact in your community while developing valuable skills.
- Qualifications: Customer service experience and attention to detail are key.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen at Southampton Register Office. We are looking to recruit a Registration Officer to join our energetic and hardworking team. We are looking for someone that works well in a challenging, fast-paced and ever changing environment. You will be carrying out a range of duties that calls for versatility, lots of enthusiasm and a desire to provide excellent customer service at all times.
About the role
Working at Southampton Register Office, you will be registering births, deaths and stillbirths and attesting notices of marriage and civil partnership and undertake associated administrative duties to all tasks and in accordance with legislation. You will also be conducting and registering a range of statutory and non-statutory ceremonies including citizenship ceremonies at the Register Office and across venues and buildings registered for marriages and civil partnership across the city. Previous experience would be an advantage, but full training will be provided. This may necessitate additional hours whilst training is undertaken.
This is a part-time position working 22 hours per week on Tuesdays, Wednesdays and Fridays. In addition to these hours you will be required to work weekends (including Sundays and Bank Holidays) on a rota basis to undertake ceremonies and registrations at the Register Office, other venues and churches. This is demand led and could be one weekend in four, particularly between April and October. The role also involves working out of office hours sometimes at short notice.
Who are we looking for?
- Preferably, but not essential, have previous registration experience. A qualification in the National Accredited Programme for Registration will be highly regarded.
- Have experience of working in a front line reactive customer service role.
- Be able to converse sympathetically and courteously with individual customers, large groups & stakeholders whilst adapting quickly to varying situations and significant emotional circumstances in a professional manner.
- Have experience of working independently and as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the changing needs of the service.
- Make decisions concerning the validity of each registration and deal with unexpected enquiries in a calm and reassuring way.
- Have excellent accuracy and attention to detail skills as you will be completing legal records.
- Be proficient in using Word, Excel, Outlook and experience in using IT systems and programmes.
- Have cash handling and simple accounts experience, and be able to comply with the council's financial procedures and regulations and account for registration fees and security documents taken, in line with General Register Office and council requirements.
- Be of smart appearance and dressed appropriately for ceremonies at all times.
- Have the ability to understand, apply and explain complex legislation.
- Have substantial experience of completing tasks and administrative work within tight timeframes.
Legal eligibility
Please be aware that certain people are disqualified from becoming Registration Officers under Registration Law and will not be considered for this position. These are:
- A person declared bankrupt
- A person holding office as an authorised person, secretary (for marriages) of a synagogue or registering officer of the Society of Friends
- A person engaged in business concerned with life insurance
- A GPA Midwife
- A Minister of Religion
- An undertaker or related business.
What we can offer you
- Excellent local government pension with 15.2% employer contribution
- Death in service benefit of x3 salary, and optional salary sacrifice shared cost AVC (additional voluntary contribution)
- Generous holiday 25-31 days, based on role and service
- Flexible working options (role-dependent)
- Family-friendly policies - Maternity, Paternity, Adoption, Shared/Unpaid Parental Leave, Time off for Dependents
- Training and development, including coaching and mentoring
- Health and wellbeing support - Employee Assistance Programme, Menopause Pledge, Mental Health First Aiders and access to a variety of staff networks
- Veteran-friendly employer with the Armed Forces Covenant
- Retail discounts and savings through the Southampton City Council benefits platform
- Discounted memberships at local sports and fitness centres
- Sustainable travel benefits - low emission car scheme, cycle to work, season ticket loans
- Employee volunteering scheme with 2 paid days leave to volunteer
If you feel you have the necessary background, experience and skills to undertake this role we would like to hear from you.
Registration Officer in Southampton employer: Job Search Place Limited
Southampton Register Office is an exceptional employer that values its staff through a supportive work culture and a commitment to employee development. With generous benefits including a robust local government pension, flexible working options, and a focus on health and wellbeing, employees are empowered to thrive both personally and professionally. The role of Registration Officer offers the unique opportunity to engage with the community in meaningful ways while enjoying a family-friendly environment and access to various employee perks.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer in Southampton
✨Tip Number 1
Get to know the company culture! Before your interview, check out Southampton Register Office's social media and website. This will help you understand their values and tailor your responses to show you're a perfect fit for their energetic team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Registration Officer, especially your customer service skills and ability to handle emotional situations.
✨Tip Number 3
Dress to impress! Since you'll be working in a professional environment, make sure you look smart and presentable for your interview. First impressions matter, especially when you're dealing with ceremonies and important registrations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be an awesome addition to their team!
We think you need these skills to ace Registration Officer in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Registration Officer. We want to see your enthusiasm for customer service and your ability to handle various situations!
Showcase Your Attention to Detail:Since accuracy is key in this role, be sure to emphasise your attention to detail in your written application. Mention any relevant experiences where you’ve had to complete legal records or manage sensitive information.
Be Personable and Professional:In your application, let your personality shine through! We’re looking for someone who can converse sympathetically and courteously, so don’t hesitate to share examples of how you’ve successfully interacted with customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Registration Officer. Familiarise yourself with the processes of registering births, deaths, and marriages, as well as the relevant legislation. This will not only help you answer questions confidently but also show your enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with the public, be prepared to discuss your experience in customer service. Think of specific examples where you've handled challenging situations or provided excellent service. This will demonstrate your ability to converse sympathetically and courteously, which is crucial for this position.
✨Demonstrate Flexibility and Adaptability
The job requires working in a fast-paced and ever-changing environment, so be ready to talk about times when you've had to adapt quickly to new situations. Highlight your ability to work independently and as part of a team, as well as your willingness to take on additional hours during training or busy periods.
✨Attention to Detail is Key
As a Registration Officer, accuracy is vital. Prepare to discuss how you ensure attention to detail in your work, especially when completing legal records. You might want to mention any experience you have with administrative tasks that require precision, as this will reassure the interviewers of your capability in handling sensitive information.
