At a Glance
- Tasks: Support customers through calls and emails, process orders, and handle admin tasks.
- Company: Join a fast-growing company with a focus on customer satisfaction.
- Benefits: Competitive pay, growth opportunities, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service or admin roles, strong communication skills.
The predicted salary is between 25000 - 28500 £ per year.
We are looking for a friendly, detail-oriented and proactive Customer Service Agent to support our customers and internal teams. This role is responsible for managing inbound and outbound communications, processing wholesale orders, handling general admin tasks, and ensuring a smooth and professional service experience across the group.
Key Responsibilities
- Customer Communication
- Handle inbound calls and emails from customers in a professional, timely manner.
- Make outbound calls and send proactive emails to update customers on order status, delivery timelines, or any changes.
- Build rapport with customers, resolve queries, and ensure a positive experience.
- Order Processing
- Accurately process wholesale customer orders using internal systems.
- Coordinate with internal departments (e.g., operations, logistics, accounts) to ensure accurate fulfilment and customer updates.
- Monitor open orders and follow up as required to ensure timely delivery.
- Administrative Support
- Handle ad hoc tasks as required to support the wider customer service or operations team.
- Maintain organised and accurate records of customer interactions and order history.
- System Use
- Use internal CRM, ERP or order management systems to manage customer data and transactions.
- Ensure system accuracy with up-to-date contact details, notes, and order information.
- Generate reports or summaries as requested by management.
Required Skills & Experience
- Experience in a customer service, sales support, or admin role (B2B environment ideal).
- Excellent verbal and written communication skills.
- High attention to detail and strong organisational skills.
- Confident using business systems, Microsoft Office (especially Outlook, Excel, Word).
- A can-do attitude and willingness to support wherever needed.
- Experience in wholesale, FMCG, logistics, or supply chain environments.
Ready to join us? If you're looking for a role that offers challenge, growth, and the chance to shape the future of a fast-growing business, we'd love to hear from you.
Customer Service Agent - Southampton, UK employer: Job Search Place Limited
Join our dynamic team in Southampton as a Customer Service Agent, where you'll be part of a supportive and collaborative work culture that values your contributions. We offer competitive benefits, opportunities for professional growth, and a chance to make a real impact in a fast-growing business. With a focus on employee development and a friendly atmosphere, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Southampton, UK
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - Southampton, UK
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
