At a Glance
- Tasks: Support the certification team by managing enquiries and maintaining accurate records.
- Company: Join the Royal Yachting Association, the UK's leading boating authority.
- Benefits: Enjoy 33 days holiday, a birthday day off, and discounts on various services.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be part of a friendly team making waves in the boating community.
- Qualifications: Strong admin skills and a passion for customer support are essential.
The predicted salary is between 23250 - 23250 £ per year.
The Royal Yachting Association, based in Hamble near Southampton, is the National Governing Body for all forms of recreational, competitive and professional boating. We're here to enable opportunities for people to thrive on the water, whether through dinghy and yacht racing, motor and sail cruising, RIBs and sportsboats, windsurfing, inland cruising or personal watercraft.
Hours: Full-time 35 hours per week
Salary: £23,250 per annum
Location: Hamble
Are you a process driven individual with an attention to detail? Do you enjoy being part of an open and friendly team, working together and supporting each other to get the job done? Do you have experience of a busy call centre, customer support and administration role? Then we could have the perfect role for you in our certification team.
The RYA sets and monitors the standards for national training schemes in sailing and powerboating, which are delivered by RYA qualified instructors through our network of recognised centres. The Certification team are responsible for maintaining the database detailing the holders of RYA qualifications, and the issuing of the appropriate certification. They are therefore the first point of contact for administrative enquiries from instructors, examiners, training centres and the general public.
Your responsibilities:
- Acting as a first point of contact for administrative enquiries from instructors, examiners, training centres and the public by phone, email and letter.
- Maintaining databases of qualified instructors and certificate holders to ensure accurate and up-to-date records.
- Processing examination reports, application and renewal forms, and issuing certificates in line with RYA policy and statutory requirements.
- Handling payments and ensuring compliance with MCA and other regulations.
- Representing the RYA at Boat Shows and relevant events to provide information on training schemes.
- Supporting the department's efficient operation and assisting with tasks as needed, including ad hoc reception cover and occasional support for other teams such as web and accounts.
Essential Qualifications and Experience:
- English and Maths GCSE or equivalent.
- Strong organisational and administrative skills.
- Excellent communication skills, both written and verbal, with a confident telephone manner.
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Accurate keyboard skills and attention to detail.
- Ability to work under pressure in a busy team environment.
- Experience working in an administrative capacity.
The RYA offers a range of benefits which include:
- 33 days holiday including public holidays (pro rata for part-time employees)
- Birthday Day Off
- 10% RYA contribution to a personal pension scheme
- Free life insurance
- Discounts platform for retail, entertainment, holidays & gym membership
- Free charging point for electric vehicles whilst on your working days at the office
Closing date for applications: 3rd June 2026 (please note: this advert may close earlier if sufficient applications are received)
The RYA is committed to equality of opportunity. As an equal opportunity and disability confident employer, we celebrate and welcome diversity in all its forms and believe that a diverse workforce boosts innovation, productivity, and creativity. As an Inclusive employer, we are also committed to prioritising inclusion and creating a truly inclusive workplace. We are dedicated to promoting equity, diversity and inclusion and strive to be an inclusive and diverse workplace where everyone can be their authentic selves. We would particularly encourage applications from ethnically diverse candidates who are currently underrepresented at the RYA.
Certification Administrator in Southampton employer: Job Search Place Limited
The Royal Yachting Association (RYA) is an exceptional employer located in the picturesque Hamble, near Southampton, offering a vibrant and supportive work culture that prioritises teamwork and collaboration. With generous benefits such as 33 days of holiday, a birthday day off, and a commitment to employee growth through training and development opportunities, the RYA fosters an inclusive environment where diversity is celebrated. Join us in making a meaningful impact on the boating community while enjoying a fulfilling career in a dynamic and engaging setting.
StudySmarter Expert Advice🤫
We think this is how you could land Certification Administrator in Southampton
✨Tip Number 1
Get to know the company! Research the Royal Yachting Association and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, attend relevant events, or join boating forums. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer support and administration roles. Think about your past experiences and how they relate to the responsibilities of a Certification Administrator.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the RYA and ready to dive into the certification team.
We think you need these skills to ace Certification Administrator in Southampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Certification Administrator role. Highlight your relevant experience in administration and customer support, and show us how your skills align with what we're looking for.
Show Off Your Attention to Detail:Since this role requires a keen eye for detail, be sure to demonstrate this in your application. Double-check for any typos or errors, and provide examples of how you've maintained accuracy in previous roles.
Communicate Clearly:Your written communication skills are crucial for this position. Use clear and concise language in your application, and make sure to convey your enthusiasm for the role and the RYA's mission.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're tech-savvy!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Make sure you understand the role of a Certification Administrator and the responsibilities that come with it. Familiarise yourself with the RYA's training schemes and certification processes, as well as any relevant regulations. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Communication Skills
Since this role involves being the first point of contact for various stakeholders, practice your communication skills. Prepare to discuss how you've handled customer enquiries in the past, especially in a busy environment. Use clear examples to demonstrate your ability to communicate effectively, both verbally and in writing.
✨Highlight Your Organisational Skills
The job requires strong organisational abilities, so be ready to talk about how you manage your time and tasks. Share specific instances where you've successfully maintained databases or processed applications under pressure. This will illustrate your attention to detail and ability to keep things running smoothly.
✨Be a Team Player
The RYA values teamwork, so convey your ability to work collaboratively. Think of examples where you've supported colleagues or contributed to a team goal. Emphasising your friendly and open approach will resonate well with the interviewers, showing that you're a good fit for their culture.
