At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences and ensure smooth operations.
- Company: Join the vibrant Leonardo community with over 55 hotels across the UK & Ireland.
- Benefits: Enjoy special hotel rates, recognition schemes, and ongoing training for career growth.
- Other info: Embrace a culture of inclusivity and continuous learning for a bright future.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Passion for guest care and strong leadership abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!
Main Tasks
- Offer exceptional guest care at all times.
- Provide support to and supervise the team for an effective and efficient shift.
- Support the M&E Operations Manager in leading a service programme that ensures the guest experience is truly engaging.
- Communicate guest feedback to the team and continuously strive to improve guest service standards and satisfaction by fostering positive guest experiences.
- Ensure everyone in the department is operating in a safe and orderly manner, with particular adherence to Manual Handling.
- Implement SOPs to ensure consistent and high-quality service delivery, while also conducting regular training sessions to familiarise team members with the hotel's service standards and products.
- Support the M&E Operations Manager ensuring all revenues are posted accurately and in a timely manner.
- Help to enhance team engagement by implementing HR policies, procedures and compliance.
- Collaborate with other departments to ensure seamless coordination.
- Provide support for recruitment by sourcing, interviewing and selecting qualified candidates, ensuring a warm welcome for all new starters.
- Support the M&E Operations Manager with inventory management and ongoing maintenance of operating equipment and other assets.
- Utilise all relevant systems correctly to complete tasks in a timely manner.
- Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times - including, but not limited to, Data Protection and Health and Safety regulations.
- Complete any other reasonable request made by a member of the management team.
Person Specification
- Genuine passion for delivering memorable moments to guests and leading the team on shift.
- Excellent leadership skills with a friendly, hands-on approach and lead-by-example work style.
- Confident working within brand guidelines to deliver consistent results.
- Willing to find creative solutions, and offer advice and recommendations.
- Continually strive to attain new skills, ensuring best practice and service delivery.
- Positive approach to handling multiple challenging priorities and assignments.
Measurable Performance Indicators
- Demonstrating the Company vision, mission and values when interacting with colleagues and guests.
- Fulfilment of the job skills checklist.
- Achieving agreed KPIs.
- Customer satisfaction scores e.g. Booking.com.
- Regular review meetings with line manager.
Ongoing Learning
- GROWonline.
- BELONG induction and development courses.
- Academy Technical skills training.
- Mental Health First Aider training.
- Fire Marshal training.
- Manual Handling Trainer.
- Come Join Us Guest Care training.
- Opportunity to apply for internal development programmes, such as: 'Insights' Development programme, The People Programme, Level 3 Apprenticeships in Team Leading.
NOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.
Some of the perks our Assistant M&E Operations Manager could enjoy include:
- Special rates on Leonardo Hotel rooms across the UK & Europe.
- Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops.
- Talent referral scheme.
- Thank You Week: from ice cream trucks to yoga classes and lots in between!
- Wellbeing Calendar.
- Ongoing job-related training programmes with clear paths for progression.
We're committed to creating a workplace where every individual - regardless of background, identity, or lived experience - is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as an Assistant M&E Operations Manager? We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, 'Come Join Us Guest Care' training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!
Assistant M&E Operations Manager in Southampton employer: Job Search Place Limited
At Leonardo Hotels, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered. As an Assistant M&E Operations Manager, you'll benefit from exceptional training opportunities, a supportive environment, and unique perks like special room rates and wellness initiatives, all while contributing to memorable guest experiences across our extensive network of hotels in the UK and Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant M&E Operations Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to current employees at Leonardo through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Assistant M&E Operations Manager role.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest care and team leadership. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show your passion for hospitality! During your interview, share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your commitment to delivering memorable moments, just like Leonardo values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about the company right there.
We think you need these skills to ace Assistant M&E Operations Manager in Southampton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for guest care and teamwork. Remember, we’re looking for someone who fits into our vibrant community.
Tailor Your Application:Make sure to tailor your application to the Assistant M&E Operations Manager role. Highlight your leadership skills and any relevant experience in hospitality. We love seeing how your background aligns with our mission to deliver exceptional guest experiences!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that showcases your qualifications without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Leonardo!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Culture
Before your interview, take some time to understand the company culture at Leonardo. They value a bold team player who genuinely cares about guest experiences. Reflect on how your personal values align with theirs and be ready to share examples that demonstrate this.
✨Showcase Your Leadership Skills
As an Assistant M&E Operations Manager, you'll need to lead by example. Prepare to discuss your leadership style and provide specific instances where you've successfully managed a team or improved service standards. Highlight your hands-on approach and how you foster a positive environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple priorities. Think of scenarios where you've had to find creative solutions or manage challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Plus, it’s a great way to connect with your interviewers!
