At a Glance
- Tasks: Welcome visitors and manage the reception area with a friendly vibe.
- Company: Join JLL, a leader in Facilities Management with a focus on diversity.
- Benefits: Enjoy competitive pay, flexible hours, and a supportive work environment.
- Other info: Part-time role with opportunities for growth in a dynamic team.
- Why this job: Be the face of the company and make a positive first impression.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 20000 - 25000 £ per year.
This position is part of the Facilities Management team at JLL’s Work Dynamics Business Line. The Receptionist will be the first point of contact for staff, contractors, and visitors, welcoming them, signing them in, and providing assistance as needed.
Key Responsibilities
- Meet and greet all individuals entering the building in a warm, professional, and polite manner.
- Answer the incoming phone line and appropriately direct calls internally.
- Maintain confidentiality of all communications and documentation.
- Assist with training of existing staff and new hires.
- Record and enter data for guests and contractors attending the site.
- General tasks as assigned by the Office Manager.
- Manage people signing in and distribute security passes.
- Cover for other reception staff during leave or illness.
- Maintain the Security and Health & Safety expectations of JLL and the client.
- Complete required training of JLL and the client.
- Receive post and deliveries, notify relevant parties to collect them.
- Manage taxi bookings.
- Keep the reception area tidy at all times.
- Show a professional, bubbly attitude and appearance.
Client and Customer Satisfaction Expectations
- Deliver best-in-class customer service, maintain high service quality and delivery, ensure responsive communication, and consult on key decisions and incident escalation.
Desired Skills & Experience
- Proficiency with Microsoft Office (Word, Excel, Powerpoint).
- Strong planning, prioritisation, and organisational skills for records management.
- Excellent communication and interpersonal skills, confident, polite, and approachable.
- Understanding of FM operations and management of a range of services.
- Flexibility to accommodate operational requirements.
- Reliability and commitment to the role.
- Ability to multitask and work under pressure in a fast-paced environment.
- Capacity to work both within a team and independently.
Diversity and Inclusion Statement
JLL is committed to diversity and inclusion, recruiting and developing all employees without regard to background, gender identity, ethnicity, age, religion, sexual orientation, political belief, disability or long-term health condition. All stages of the recruitment process are accessible for candidates with disabilities.
Location and Hours
On-site – Slough, GBR. Hours: 25 hours per week – Wednesday 13:00‑18:00; Thursday 08:00‑18:00; Friday 08:00‑18:00.
Benefits and Support
We offer competitive pay, a Living Wage accredited policy, and support for work‑life balance through flexible working and a parental transition programme.
Receptionist in Slough employer: Job Search Place Limited
At JLL, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. As a Receptionist in Slough, you'll enjoy competitive pay, flexible working hours, and opportunities for professional growth within our Facilities Management team. Join us to be part of a dynamic environment where your contributions are recognised and rewarded, ensuring a meaningful and fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Slough
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Receptionist in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
