At a Glance
- Tasks: Deliver top-notch customer service and support logistics operations.
- Company: Join CLEAN, a leading textile rental and laundry services company.
- Benefits: Enjoy a competitive salary, pension, life assurance, and training opportunities.
- Other info: Great career growth potential in a supportive environment.
- Why this job: Be part of a diverse team making a real impact in customer service.
- Qualifications: Strong communication skills and good IT proficiency required.
The predicted salary is between 28963 - 28963 £ per year.
Customer Service Executive in Slough, SL1, with a salary of £28,963.22 per annum, plus benefits including Pension, Life Assurance, EAP, Performance Awards, Long Service Awards, and opportunities for training and development.
We are excited to be recruiting for a Customer Services Executive at our Slough site to join the established team. The role is offered on a full-time, permanent basis, Monday to Friday, 40 hours per week.
Location: 774 Buckingham Avenue, Slough Trading Estate, Slough, SL1 4NL, United Kingdom
Role Overview: Reporting to the Customer Services Manager, the purpose of the role is to deliver consistently high standards of customer service to all existing and internal customers, providing and processing product information in response to inquiries, concerns, and requests.
Key Responsibilities:
- Ensure all customer issues are dealt with efficiently and effectively.
- Serve as the link between the customer and the Production/Transport Teams on all related queries, focusing on service delivery, linen management, and business effectiveness.
- Provide, produce, and analyse information and reports as required by the business.
- Ensure efficient administration of all employee matters as required, supporting HR and Payroll teams.
Requirements:
- Strong communication skills, both written and verbal in English.
- Good IT skills, including Word, Excel, PowerPoint, and Outlook.
- Experience using CRM Software (NetSuite/SalesForce).
- Previous administrative experience.
- High attention to detail and accuracy.
- Professional approach, ability to maintain confidentiality and manage multiple tasks.
- Capable of learning and using company systems (NETSUITE, PARIS, HR/Payroll, etc.).
- Right to Work in the UK.
If you have previous customer service experience within an operational or logistics environment, this would be hugely beneficial, but not essential.
Benefits:
- Pension
- Life Assurance
- EAP (Employee Assistance Programme)
- Performance Awards
- Long Service Awards
- Recommend a Friend Bonus Scheme
- Opportunities for training and development
CLEAN is one of the UK's leading textile rental and laundry services companies, providing professional linen, workwear, and special occasion linen to the hospitality and manufacturing industries throughout the UK. Become part of our diverse team that shares a common desire to be better at what we do, with your contributions being properly recognised, highly valued, and well rewarded. We look forward to welcoming you into our team.
Customer Service Executive - Logistics & Service Excellence in Slough employer: Job Search Place Limited
CLEAN is an exceptional employer located in Slough, offering a supportive work culture that values employee contributions and fosters professional growth. With a comprehensive benefits package including pension, life assurance, and performance awards, employees are encouraged to develop their skills through training opportunities while being part of a diverse team committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive - Logistics & Service Excellence in Slough
✨Tip Number 1
Get to know the company! Research CLEAN and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since strong verbal and written communication is key for a Customer Service Executive, try role-playing common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and potentially lead to referrals, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at CLEAN.
We think you need these skills to ace Customer Service Executive - Logistics & Service Excellence in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Executive role. Highlight your relevant experience in logistics and customer service, and don’t forget to showcase your IT skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples of how you've delivered excellent customer service in the past.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to see all the details about the role and our company while you’re at it!
How to prepare for a job interview at Job Search Place Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Executive, strong communication is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Familiarise Yourself with Relevant Software
Since the role requires knowledge of CRM software like NetSuite or Salesforce, brush up on your skills with these tools. If you have experience, be ready to discuss how you've used them to improve service delivery or manage customer relationships.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, and expectations for the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
