At a Glance
- Tasks: Lead the Slots department, ensuring top-notch customer experience and operational efficiency.
- Company: Grosvenor Casinos, a vibrant and inclusive workplace in Blackpool.
- Benefits: Exciting rewards, ongoing training, and opportunities for career growth.
- Other info: Flexible hours required; we celebrate individuality and welcome all backgrounds.
- Why this job: Make a real impact while working in a dynamic and energetic environment.
- Qualifications: Experience in a similar role with strong leadership and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Slots Manager will lead and manage the Slots department. This involves ensuring exceptional customer experience is achieved, financial targets are met, effective team performance, alongside meeting our compliance with company standards all while maintaining operational efficiency.
Key Accountabilities
- Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
- Deliver excellent customer service, proactively handling feedback and resolving customer issues promptly.
- Plan and execute promotional activities to drive engagement and profitability.
- Ensure adherence to safer gambling and our licensing objectives.
- Accountable for the effective training, development, and motivation of the slots team.
- Instill a continuous performance improvement culture throughout the team empowering them to achieve targets in their respective areas of responsibility.
- Knowledgeable of competitors, their products and offers along with the impact they have on your customers.
- Drive the best service experience in the town.
Qualifications
- Solid experience working in a similar role within industry.
- Strong leadership, people management and communication skills.
- Customer-focused, analytical and commercially minded.
- High attention to detail; integrity; resilient under pressure.
Why Join Us?
- Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
- A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
- Work with energy and variety - No two days are the same. You'll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
- High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
- Room to grow and move forward - Whether you're starting out or ready for your next step, we'll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.
At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know. This is a 24/7 environment, so flexibility for nights and weekends will be a part of the role. You must be 18+ and legally entitled to work in the UK.
Slots Manager employer: Job Search Place Limited
Grosvenor Casinos in Blackpool offers an exciting and dynamic work environment where your contributions are recognised and rewarded. With a strong focus on team collaboration, employee development, and a commitment to exceptional customer service, you will have the opportunity to grow your career while making a meaningful impact in a vibrant location. Join us to be part of a culture that celebrates individuality and fosters continuous improvement, ensuring that every day brings new challenges and rewards.
