At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and achieve business goals.
- Company: Join CLARINS, a renowned brand in skincare and beauty.
- Benefits: Enjoy competitive pay, 33 days leave, generous discounts, and wellbeing services.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact in the beauty industry while developing your leadership skills.
- Qualifications: 3 years in management, with a strong background in beauty retail or spa.
The predicted salary is between 30000 - 40000 £ per year.
Location: Newcastle Upon Tyne, GB, NE99 1AB
Ready to bring passion into your career?
The role
Leading the team you will be responsible for ensuring all business objectives and retail targets are achieved. You will lead by example, providing excellent customer service at all times and developing the account and individuals in the process.
What you'll do
- Plan the team resource to deliver ultimate levels of customer service to meet the needs of the business.
- Focus on maximising opportunities through brand eventing, new launches and promotions.
- Ensure accurate stock and sales levels are maintained and have an overall awareness of competitive / department / store performance in relation to that of the Clarins business.
- Building the motivation and confidence of the team by coaching, mentoring, building specific development plans and highlighting career aspirations to drive internal mobility and improve employee retention to the brand.
- Participate in interactive training and provide feedback on hands-on experience and innovative ideas to develop service tools and customer activity.
You are
- Commercially aware with a passion for skincare and beauty.
- A confident and articulate communicator.
- Self-motivated, enjoy exploring opportunities and taking initiative.
- Customer focused and results oriented.
- Genuinely looking forward to new challenges.
You have
- 3 years experience in a management or supervisory role.
- Significant experience in a Beauty retail or Spa environment.
- Proven ability of coaching and motivating a team.
- Excellent communication and analytical skills.
We have
- Competitive compensation package.
- 33 days annual leave (inclusive of bank holidays).
- Clarins For You - Our Reward and Benefits Platform.
- Generous employee discount and training allocation.
- Potential to earn up to 3% performance based bonus.
- Access to a range of Wellbeing services through our Employee Assistance Programme.
Additional Information
We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).
Skin Spa Manager (36.5hrs/wk) employer: Job Search Place Limited
At CLARINS, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Newcastle Upon Tyne. Our commitment to employee growth is evident through tailored development plans and extensive training opportunities, ensuring that our team members thrive both personally and professionally. With competitive benefits, including generous annual leave and a rewarding employee discount, we create an environment where passion for skincare and beauty can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Skin Spa Manager (36.5hrs/wk)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Skin Spa Manager (36.5hrs/wk)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
