At a Glance
- Tasks: Lead a dynamic team, drive sales, and create memorable customer experiences.
- Company: Join the iconic Pandora brand with a focus on creativity and care.
- Benefits: Competitive pay, monthly bonuses, employee discounts, and career growth opportunities.
- Other info: Enjoy a supportive work environment with exciting incentives and clear progression paths.
- Why this job: Be part of a vibrant team and inspire love for beautiful jewellery.
- Qualifications: Sales experience, strong communication skills, and a passion for retail.
The predicted salary is between 30000 - 40000 £ per year.
Position: Supervisor - Pandora Store (Permanent, 16 hours per week)
Schedule: Monday to Sunday
Compensation: £14.53 per hour, plus a monthly bonus scheme of 10%-20% based on performance.
About the Role
As a Supervisor, you oversee the sales floor, motivate your team, and ensure customers enjoy a personalised, meaningful shopping experience while upholding Pandora's brand values of Dream, Dare, Care, and Deliver.
Key Responsibilities
- Sales Floor
- Hold daily team briefs, share store KPI's, and motivate the team to beat targets
- Drive exceptional service through role modelling Pandora's selling ceremony and delivering on KPI's
- Perform store walks, understand commercial impact, and align visual merchandising accordingly
- Monitor sales performance and take action to support team success
- Handle serious complaints that have been escalated with professionalism and care
- Personal Sales
- Build relationships with customers by answering queries, providing exemplary service and adapting your approach to individual personalities and needs
- Use deep product knowledge and a passion for storytelling to create unforgettable experiences and inspire love for Pandora's sustainability, design, and craftsmanship
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up selling, UPT, ATV, conversion and productivity
- Store Operations
- Act as key holder and carry out opening and closing procedures
- Cash up and reconcile till systems
- Assist store management with administrative duties, including recruitment, investigations and disciplinary hearings if required
- Assist with product and POS deliveries; unload and store items in the correct spaces
- Operate the till system, handle financial transactions, returns, exchanges, and escalations
- Remain alert while on the shop floor and follow company security policies to keep the team and customers safe
Qualifications
- Proven experience in driving sales and profitability
- Passion for driving a culture of exemplary customer service
- Strong communication skills to establish and coach a high performing team
- Adaptability and flexibility to changing business needs, confident in a fast paced environment
- Positive, can do attitude with enthusiasm for Pandora product and core values
- Driven by KPIs, excited by hitting and exceeding targets
- Well presented appearance, taste for desirable products and a passion for retail
Why Work With Us?
Our people are at the heart of our success. We are committed to unforgettable career progression and offer a rewards package that's second to none:
- Highly competitive hourly pay
- Monthly bonus of 10% if sales targets achieved (potential of 20% if stretch targets are achieved)
- Generous jewellery uniform allowance to express your style and individuality
- Employee discount to treat yourself and your loved ones
- 'Wear box' access: select jewellery to wear each time you're working
- Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
- Free support for you and your loved ones through 'Retail Trust' on health, wellbeing, financial advice, legal aid, and more
- Parties, incentives and gifts throughout the year
- Clear career progression and training opportunities, empowering you to grow and succeed
Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants have a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, potential biases, and discrimination. We encourage everyone applying to our vacancies to refrain from adding identity related elements such as a photo, marital status, and age. If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible.
Supervisor (Part-Time) in Shrewsbury employer: Job Search Place Limited
At Pandora, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises personal growth and development. As a Supervisor in our store, you'll enjoy competitive pay, a generous bonus scheme, and unique benefits like a jewellery uniform allowance and exclusive discounts, all while being part of a team that values creativity, customer service, and sustainability. Join us to not only advance your career but also to be part of a brand that truly cares about its people and the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (Part-Time) in Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Pandora's values and mission. This way, you can show how your personal style aligns with their brand and how you can contribute to that positive vibe.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your sales experience and how you've motivated teams in the past – this is key for a Supervisor role!
✨Tip Number 3
Bring your A-game to the interview! Dress to impress and be ready to share specific examples of how you've driven sales and provided exceptional customer service. Remember, they want to see your passion for retail shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Supervisor (Part-Time) in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! Share specific examples of how you've driven sales and provided exceptional customer service in the past. We love seeing candidates who are genuinely excited about the role.
Tailor Your Application:Make sure to customise your application to reflect the key responsibilities and qualifications mentioned in the job description. Highlight your experience with KPIs and team motivation, as these are crucial for the Supervisor role at Pandora.
Be Professional Yet Personal:While we want you to be yourself, remember to maintain a professional tone in your written application. Use clear language and structure your thoughts well. This shows us that you can communicate effectively, which is vital for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of Pandora's products and values. Familiarise yourself with their sustainability efforts and unique selling points. This will not only impress the interviewers but also help you demonstrate your passion for the brand.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to motivate and lead a team. Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. Highlight your ability to drive sales and create a positive environment, as this aligns perfectly with the role.
✨Practice Role-Playing Scenarios
Expect to be asked how you'd handle specific customer service scenarios or team challenges. Practising these role-playing situations can help you articulate your thought process and problem-solving skills clearly during the interview.
✨Demonstrate Your KPI Knowledge
Since the role is heavily focused on KPIs, come prepared to discuss how you've met or exceeded targets in previous roles. Be ready to share specific metrics and strategies you used to achieve those results, showing that you're driven by performance and results.
