At a Glance
- Tasks: Support the Aftersales Team by assisting customers and managing service bookings.
- Company: Join JT Hughes, a leading automotive service provider in Shrewsbury.
- Benefits: Competitive salary, pension, discounts on repairs and car purchases, plus generous holiday.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Enthusiastic, organised, and a great communicator with a passion for customer service.
The predicted salary is between 28585 - 28585 £ per year.
Based at: JT Hughes Shrewsbury, 5 Battlefield Road, Shrewsbury, SY1 4AB
Reports to: Aftersales Manager
Job Purpose
To support the Aftersales Team (Service/Warranty)
Schedule
- Monday-Friday 08.00am-5.30pm (60 min lunch break)
- Saturdays 08.30am-12.30pm on a rota basis payable at Base Hourly Rate
Depending on experience up to £28,585.45 per annum + bonus opportunity
Key Responsibilities
The role is to offer full support to our Aftersales Department. Your main responsibilities will include:
- Dealing with customers both in person and over the telephone
- Recording customers' requirements in a professional and polite manner
- Booking vehicles into our workshop
- Arranging service loan vehicles
- Producing customer invoices
Skills required
The successful candidate will be extremely enthusiastic, organised and confident enough to ask for help if you don't understand. You will have great attention to detail and always be willing to go that extra mile. You must be an excellent communicator and it is essential that you are a team player. You must possess a desire to learn and develop your skills. You will have a passion to deliver a high standard of customer service, be extremely driven. Excellent telephone and face to face communication skills. Full UK Driving Licence.
Benefits
- Salary depending on experience
- Death in Service Insurance
- Company Pension
- Discounted Repairs and Discount New/Used Car Purchase
- 28 Days holiday increasing to 30 Days holiday after 12 months service (Includes bank holidays)
Experienced Service Advisor in Shrewsbury employer: Job Search Place Limited
JT Hughes Shrewsbury is an exceptional employer that prioritises employee growth and a supportive work culture. With competitive salaries, generous holiday allowances, and a range of benefits including a company pension and discounted vehicle repairs, we foster an environment where team members can thrive and develop their skills while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service Advisor in Shrewsbury
✨Tip Number 1
Get to know the company! Research JT Hughes and their values. When you walk in for an interview, you want to show that you’re not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, it’s crucial to sound confident and friendly. Role-play with a mate or in front of the mirror to nail that perfect pitch.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. This will help demonstrate that you can handle the busy environment of the Aftersales Department.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Experienced Service Advisor in Shrewsbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Experienced Service Advisor. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our Aftersales Team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you're the perfect fit. Don’t forget to mention your passion for delivering high standards of customer service – we love that!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application goes directly to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Experienced Service Advisor. Familiarise yourself with the key tasks like booking vehicles, handling customer inquiries, and producing invoices. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice how you articulate your thoughts. Prepare examples of how you've successfully dealt with customers in the past, both face-to-face and over the phone. This will showcase your ability to connect with clients and handle their needs effectively.
✨Demonstrate Team Spirit
Being a team player is crucial for this position. Think of instances where you've collaborated with others to achieve a common goal. Share these stories during your interview to highlight your willingness to support your colleagues and contribute to a positive work environment.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the Aftersales Team and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
