Shop manager- John lewis- Oxford Circus- 40 hours

• Shop Manager – John Lewis – Oxford Circus (Full Time, 40 hours/week) Job ID: R_784889
• Overview

We are looking for a results‑oriented retail professional to lead the team, deliver exceptional customer experiences both in‑store and virtually, and drive sales.

Responsibilities

• Inspire, coach, and support the host store team to build a culture of accountability and high performance.
• Assist in onboarding and developing new team members, ensuring inclusive and effective training.
• Provide constructive feedback to help team members grow and succeed.
• Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.
• Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.
• Meet and exceed shop‑in‑shop sales goals, holding self and the team accountable for the results.
• Analyze reports and develop action plans to ensure expectations are met or exceeded.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit KPIs are in place for MK Ambassadors and are communicated effectively.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
• Identify and communicate product and inventory needs in a timely manner.
• Educate retail partner sales associates on Michael Kors' selling experience.
• Manage and conduct weekly/monthly business overview and seasonal product training with retail partners’ sales managers, selling specialists, and associates.
• Lead the team to prioritize inclusive, high‑quality customer experiences that build loyalty and trust.
• Support consistent client communication using all available tools and channels.
• Manage the client database to identify opportunities for engagement and growth.
• Maintain a visible presence and model elevated service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.
• Ensure the shop‑in‑shop and stockroom are well maintained, organized, and accessible.
• Partner with retail teams to keep visual graphics current and impactful.
• Oversee timely processing of deliveries and stock placement.
• Maintain open communication with corporate, regional, and district teams.
• Collaborate on visual merchandising strategies and ensure consistent execution.
• Use company communication platforms effectively and follow through on required actions.

Qualifications

• Proven experience in retail and team leadership within a dynamic environment.
• Comfort with technology and ability to use digital tools to enhance customer experience.
• Adaptability and resilience in a fast‑paced setting, with a positive and inclusive attitude.
• Strong organizational and interpersonal skills, with attention to detail.
• Proficiency in retail metrics, KPIs, and Microsoft Office.
• Effective communication skills in English.

Benefits

• Competitive compensation package.
• Clothing allotment.
• Employee wellbeing programme.
• Equal Opportunity

We are an equal employment opportunity employer.

The company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

The company also prohibits harassment of applicants and employees based on any of these protected categories.

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