At a Glance
- Tasks: Build relationships, process orders, and provide top-notch customer support.
- Company: Dynamic healthcare company with a focus on collaboration and growth.
- Benefits: 20 days holiday plus bank holidays, pension, and free parking.
- Other info: Great career progression opportunities and a friendly office environment.
- Why this job: Join a supportive team and make a difference in the healthcare industry.
- Qualifications: Experience in customer service or administration, preferably in healthcare.
The predicted salary is between 30000 - 32000 £ per year.
Location: Shenley - must be a driver as there is no public transport link
Salary: £30,000 - £32,000
Working hours: Monday - Friday 9am 5:30pm, fully office based
Responsibilities
- Build and maintain relationships with distributors, International Business Partners, and our UK Sales Team.
- Assist with pricing queries and dispatch samples for evaluations.
- Answer enquiries via phone and email, directing them to the relevant person.
- Process orders, checking pricing and stock availability.
- Arrange exports with the required documentation.
- Scan and file all paperwork on our internal system.
- Track shipments with couriers and provide updates.
- Contact customers for payment requests, ensuring accounts remain current.
- Monitor stock levels and communicate back order issues.
- Answer main telephone lines for UK Clinical Product Specialists and customers.
- Package parcels for DPD and arrange collections.
- Provide Proof of Delivery (POD) for DPD deliveries.
- Offer administrative support to other departments when necessary.
Essential Experience
- Must have customer service/administration/order processing experience within an office environment.
- Healthcare/pharmaceutical industry experience highly desirable.
- A strong team player who enjoys collaboration.
Benefits
- 20 days + bank holidays, increasing one day each year up to 25 days
- Pension
- Death in service up to 3x salary
- Free parking on site
Customer Services Administrator in Shenley employer: Job Search Place Limited
As a Customer Services Administrator at our Shenley location, you will thrive in a supportive and collaborative work culture that values your contributions and encourages professional growth. With competitive benefits including increasing holiday entitlement, a pension scheme, and free on-site parking, we prioritise the well-being of our employees while fostering an inclusive environment where everyone can excel. Join us to be part of a dedicated team that plays a vital role in the healthcare sector, ensuring meaningful connections with our partners and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Administrator in Shenley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Administrator in Shenley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
