At a Glance
- Tasks: Lead a passionate team, drive sales, and create amazing customer experiences.
- Company: Join KIKO Milano, a fast-growing global beauty brand.
- Benefits: Enjoy 28 days holiday, 50% staff discount, and monthly bonuses.
- Other info: Dynamic environment with clear career progression opportunities.
- Why this job: Make a real impact in beauty retail while developing your leadership skills.
- Qualifications: Experience in retail supervision and a passion for beauty.
The predicted salary is between 25000 - 30000 £ per year.
As a Supervisor at KIKO Milano, you are a brand ambassador, people leader, and commercial driver. You partner closely with the Store Manager to deliver exceptional customer experiences, achieve sales targets, and lead a high performing, engaged team. You play a pivotal role in translating KIKO's brand vision into daily store excellence - coaching the team, driving KPIs, and taking full ownership of store performance in the absence of the Store Manager or Assistant Store Manager. This is a hands on leadership role for someone passionate about beauty, retail performance, and developing others.
Key Responsibilities
- People Leadership & Team Development
- Lead by example on the shop floor, setting the standard for customer experience, service, and brand representation
- Coach, motivate, and inspire the team to consistently achieve individual and store performance goals
- Develop team capability through on the job coaching in:
- Product knowledge
- Make up application techniques
- Customer engagement and selling skills
- Support onboarding, training, and continuous development of new and existing team members
- Foster a positive, inclusive, and high performance culture aligned with KIKO values
- Act as a trusted leader and point of escalation in the Store Manager's absence
- Customer Experience Excellence
- Champion a customer first mindset, ensuring every interaction reflects the KIKO Milano brand experience
- Drive strong conversion, ATV, UPT and repeat customer behaviour through effective selling and service standards
- Monitor and respond to customer feedback, resolving issues swiftly and professionally
- Ensure Retail Excellence, product availability, and store presentation consistently meet brand standards
- Commercial & Business Performance
- Support the delivery of store KPIs, including:
- Sales and revenue growth
- Conversion rate
- ATV & UPT
- Stock loss and operational efficiency
- Analyse performance data and KPIs to identify trends, risks, and opportunities
- Partner with the Store Manager to create and execute action plans that drive performance
- Prioritise initiatives that deliver the greatest commercial and customer impact
- Operational Excellence & Compliance
- Ensure full compliance with all KIKO Milano policies, procedures, and operational standards
- Execute the promotional and commercial calendar with precision and pace
- Maintain high standards across:
- Cash handling
- Stock management
- Health & safety
- Loss prevention
- Proactively identify operational issues and resolve them in partnership with the Store Manager
- Complete all required training, BeKIKO modules, and development programmes on time
What We're Looking For
- Proven experience in a supervisory or senior sales role within fast paced retail (beauty, fashion, or lifestyle preferred)
- A confident people leader with a coaching mindset
- Strong commercial awareness and the ability to work with KPIs and performance data
- Passion for beauty, make up, and delivering outstanding customer experiences
- A proactive, resilient, and solutions focused approach
- Flexibility to work across peak trading hours, including weekends
Why Join KIKO Milano
- Be part of a global, fast growing beauty brand
- Clear progression pathways into Assistant Store Manager and Store Manager roles
- Continuous learning and development through structured training and coaching
- A dynamic, inclusive, and high energy retail environment
- The opportunity to make a real impact - on people, performance, and brand experience
What's in it for you
- 28 days' holiday including Bank Holidays
- Enjoy a 50% staff discount on KIKO MILANO products
- Free allocation of KIKO MILANO products as part of your employee benefits
- 5% employer pension contribution
- Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
- Monthly bonus scheme to reward performance and results
- Ongoing training and career development within KIKO MILANO
- Maternity and paternity bonus
- Employee referral scheme with rewards for recommending great talent
Supervisor in Sheffield employer: Job Search Place Limited
KIKO Milano is an exceptional employer that fosters a dynamic and inclusive work culture, where you can thrive as a Supervisor while leading a passionate team in the beauty retail sector. With clear progression pathways, ongoing training, and generous employee benefits including a 50% staff discount and a monthly bonus scheme, KIKO Milano empowers you to make a meaningful impact on both customer experiences and team performance. Join us in a vibrant environment that values your growth and celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Sheffield
✨Tip Number 1
Get to know the company inside out! Research KIKO Milano's values, products, and customer experience. This way, when you walk into that interview, you can show off your passion for beauty and retail, making it clear you're the perfect fit.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you would lead a team, drive sales, and create an amazing customer experience. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show your leadership skills! Think of examples from your past where you've coached or motivated a team. Be ready to share these stories during your interview to demonstrate your ability to inspire others and achieve performance goals.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Supervisor in Sheffield
Some tips for your application 🫡
Show Your Passion for Beauty:When you're writing your application, let your love for beauty and retail shine through! Share any experiences that highlight your enthusiasm for the industry and how it aligns with KIKO's brand values.
Highlight Your Leadership Skills:As a Supervisor, you'll be leading a team, so make sure to showcase your people leadership experience. Talk about how you've motivated and developed others in previous roles, and how you can bring that to KIKO Milano.
Be Data-Driven:KPI awareness is key in this role, so don’t shy away from mentioning your experience with performance data. Include specific examples of how you've used data to drive sales or improve customer experiences in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to see your application and get you on the path to joining our amazing team at KIKO Milano!
How to prepare for a job interview at Job Search Place Limited
✨Know the Brand Inside Out
Before your interview, dive deep into KIKO Milano's brand values, products, and customer experience. Familiarise yourself with their latest collections and any recent campaigns. This will not only show your passion for beauty but also demonstrate that you’re ready to represent the brand effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. Highlight your coaching mindset and how you can inspire others to achieve their goals, as this is crucial for a Supervisor role.
✨Understand KPIs and Performance Metrics
Brush up on key performance indicators relevant to retail, such as conversion rates and average transaction value. Be ready to discuss how you've used data to drive sales and improve team performance in previous roles. This will show that you have the commercial awareness needed for the position.
✨Prepare for Customer Experience Scenarios
Think about how you would handle various customer service situations. Be ready to share examples of how you've gone above and beyond to ensure customer satisfaction. This aligns perfectly with KIKO's focus on delivering exceptional customer experiences and will set you apart from other candidates.
