At a Glance
- Tasks: Be the friendly face of our dealership, helping customers and connecting them with our technicians.
- Company: Join Stellantis, a diverse and inclusive employer committed to equal opportunities.
- Benefits: Enjoy a competitive salary, company car scheme, generous holidays, and exclusive discounts.
- Other info: Access training opportunities and a supportive employee assistance programme.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: A full valid UK driving licence is essential for this role.
The predicted salary is between 30000 - 40000 £ per year.
This is a great opportunity for you to become one of the faces of our dealership. From welcoming customers when they arrive, to dealing with their concerns, our customers will rely on you while we service their vehicles. In this role you will be an essential link between our customers and our technicians.
Role Description:
- Communicate clearly with customers and colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote and sell Service Plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing and follow-up contact.
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
Qualifications:
- Full valid UK driving licence is required for this role.
Benefits:
- Company Car Scheme: Access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included.
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal boasting over 500 deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Access counselling, practical information, and digital resources.
- Occupational Health: Commitment to promoting physical, mental, and social well-being.
- Personal Accident Insurance: Provide worldwide personal accident cover.
- Training Opportunities: Access training initiatives and e-learning resources for professional development.
- Shared Incentive Plan: Opportunity to invest in the Stellantis Group through the shared incentive plan.
- Health Cash Plan: Insurance policy allows claim of a percentage of daily health expenses.
Senior Customer Advisor in Sheffield employer: Job Search Place Limited
Stellantis is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside a comprehensive benefits package including a generous pension contribution, company car scheme, and extensive discounts. Our inclusive work culture fosters collaboration and support, particularly for service personnel and their families, making it a rewarding environment for those looking to make a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Advisor in Sheffield
✨Tip Number 1
Get to know the company! Research Stellantis and understand their values, especially their commitment to equal opportunity. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Senior Customer Advisor, you'll need to communicate clearly with customers and colleagues. Role-play common scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with any digital systems mentioned in the job description. Being tech-savvy will not only impress your interviewers but also demonstrate that you're ready to adopt new processes as part of their digitalisation strategy.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar and reinforces your interest in becoming one of the faces of their dealership.
We think you need these skills to ace Senior Customer Advisor in Sheffield
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Senior Customer Advisor. This shows us you’ve done your homework!
Clear Communication is Key:Since this role involves a lot of communication, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically. We appreciate clarity just as much as our customers do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Senior Customer Advisor role. Familiarise yourself with the key responsibilities like communicating with customers and handling their concerns. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Senior Customer Advisor, clear communication is crucial. Prepare examples from your past experiences where you've effectively communicated with customers or colleagues. This will highlight your ability to be the essential link between customers and technicians, which is a key part of the job.
✨Embrace Digitalisation
Stellantis is focusing on digital systems and processes, so be ready to discuss your experience with technology. Share any instances where you've adopted new digital tools or processes in previous roles. This shows that you're adaptable and ready to contribute to their digitalisation strategy.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might face in this role, such as dealing with repair concerns or explaining invoices. Practising how you would handle these situations can help you feel more confident during the interview and demonstrate your problem-solving skills.
