At a Glance
- Tasks: Help customers with billing queries and solve problems over the phone.
- Company: Join EE's supportive and dynamic Billing Team in Sheffield.
- Benefits: Competitive salary, flexible hours, online GP access, and great discounts.
- Other info: Enjoy a great team culture and opportunities for career growth.
- Why this job: Make a difference while developing your skills in a fun environment.
- Qualifications: No specific experience needed, just a helpful attitude and good communication.
The predicted salary is between 25000 - 26738 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Billing role with EE. Why not use your skills to make a difference and join our Billing Team in Sheffield? You’ll be talking over the phone to customers with all sorts of billing‑related queries, helping from simple questions to more complex issues that require ownership. You’ll be there for the customer, supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest. As a flexible, part‑time role, you’ll have the freedom to schedule breaks and banking time, and the option of occasional home working.
What’s in it for you?
- Starting salary of £26,116 FTE, rising to £26,738 FTE after 8 months, plus incentives and bonuses.
- Online GP – access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
- Market‑leading paid carer’s leave – up to 2 weeks off for carers.
- Family leave – equalised maternity, paternity and adoption leave, with 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products, including mobile and broadband.
- Support to carve your own career path, with training and development opportunities.
- Season Ticket Travel Loan to cover travel costs to and from work.
- Volunteering days for community engagement.
- Optional private healthcare and dental coverage.
- Great team culture, meaningful support and tailored training.
Available Shift Patterns
- 25hrs PM – Mon Tue Wed Thu Fri Sat Sun 14:40 – 20:00 Day Off Day Off
- 20hrs PM – Mon Tue Wed Thu Fri Sat Sun 14:45 – 19:45 Day Off Day Off
Customer Service Advisor - Part Time PM only in Sheffield employer: Job Search Place Limited
EE is an exceptional employer that values its employees by offering a flexible part-time role in Sheffield, where you can make a real difference in customer service. With a supportive team culture, comprehensive training, and opportunities for career growth, you'll enjoy benefits like a competitive salary, generous family leave, and access to healthcare services. Join us to be part of a company that prioritises your well-being and professional development while providing meaningful work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time PM only in Sheffield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Job Search Place Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Job Search Place Limited and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Part Time PM only in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Job Search Place Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Job Search Place Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Job Search Place Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Job Search Place Limited will surely appreciate.
