Customer Service Advisor- Ashville Medical Practice -Barnsley in Sheffield

This is a multi-skilled varied role for the successful candidate who will undertake a wide range of administration duties including answering the telephone to patients, dealing with patient online enquiries as well as face-to-face interactions with patients and visitors, in our extremely busy administration office and reception area. The applicant needs to be able to demonstrate co-operative and productive working with people of all backgrounds. They need to be extremely computer literate, experienced in the use of electronic communications and be confident during face-to-face and telephone interactions with patients and visitors.

Previous administrative and customer service experience are essential and also the skills to adapt to and prioritise the duties of a busy GP Surgery, remaining calm and focused to ensure a high standard of care is delivered at all times.

We are looking for someone who is dedicated, professional, self-motivated, caring and who works well under pressure. The successful applicant will have excellent levels of literacy, IT, customer service, problem solving and interpersonal skills, with a commitment to the responsibilities of the role in our extremely busy fast-paced surgery. Previous experience of working in a GP practice / medical environment and the use of Systm One is preferable however not essential. Training will be provided. Previous experience of working with medications is also advantageous.

The working hours will be Monday to Friday 37.5 hours per week 10am - 18.30. At times there may be a need to work 8am - 16.30. Flexibility with regards to working hours is essential. The practice does not currently work weekends however should there be a need in the future the successful candidate will be expected to work the required weekend hours on a rota basis, as well as alter shift patterns if necessary to cover unforeseen absence. Candidates should only apply if they are able to commit to the above working hours.

Ashville Medical Practice provides a high level of care to approximately 13,200 patients, and in addition we are a training practice for GP Registrars, Medical Students and Student Nurses. Our team includes eight GP Partners, one advanced nurse practitioner, five practice nurses, a nurse associate and two healthcare assistants, as well as our practice manager and complimentary admin staff.

• To provide administrative / reception support and services to patients and all members of the practice team, to ensure the smooth running of the back office function and front desk reception areas.
• To provide a wide range of administrative duties including telephone and face-to-face interactions with patients and the wider healthcare population.

Qualifications

• Educated to GCSE / O level standard (grade A-C) in English

Experience and Training

• Customer Service Experience - face to face and over the telephone
• Experience of clerical and administration tasks

Skills

• Proficient in the use of a keyboard
• Numeracy literate
• Organisational / problem solving skills
• Microsoft Office: Word, Excel, Email

Communication

• Verbal communication skills ability to deal with people in person and on the telephone and via electronic communications
• Body language positive and self-assured

Complexity and Creativity

• Ability to solve problems within area of work/knowledge
• Able to pay attention to detail

Flexibility

• Flexible with regard to working hours to cover unforeseen absence and holiday cover.
• Experience of using Systm One clinical system
• Experience of working in general practice/ medical environment
• Experience of working with medications

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.