At a Glance
- Tasks: Provide telephonic and administrative support, booking appointments and handling enquiries.
- Company: Join a leading NHS Trust known for valuing its staff and community.
- Benefits: Enjoy excellent benefits, professional development, and work-life balance support.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for patients and make a real difference in their experience.
- Qualifications: Strong communication skills and a reliable, dedicated attitude.
The predicted salary is between 23970 - 25674 £ per year.
The Ophthalmology department has an exciting opportunity for a dedicated and reliable individual to join their growing service. This position is pivotal in providing telephonic and administrative support to our service. The successful candidate will be at the forefront of patient contact, using excellent communication and telephone skills to book appointments and deal with general enquiries for the service as well as providing data entry and general administrative support to maintain a quality experience for service users.
- Deal with telephone and face-to-face enquiries and appointment bookings in a professional manner in accordance with local and national procedures.
- Liaise with colleagues to ensure full utilisation of all available outpatient appointments.
- Provide administrative support to clinical staff to ensure targeted clinics run smoothly and efficiently, including the contacting of patients and booking of appointments.
- Utilise the Connect and MediSIGHT software packages to check the patients' care pathway.
- Arrange clinic cancellations and reductions, in line with Trust policy and to meet local and national targets.
- Manage review lists reporting potential overdue patients' appointments to the Service Coordinator.
You will be working for an organisation which values and respects all its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional life.
Clerical Officer in Sheffield employer: Job Search Place Limited
Join our Ophthalmology department, where we prioritise a supportive work culture and the well-being of our staff. As a Clerical Officer, you will benefit from excellent professional development opportunities and a commitment to work-life balance, all while contributing to a leading NHS Trust that values your role in enhancing patient care. Our team is dedicated to fostering a collaborative environment, ensuring you feel respected and empowered in your position.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer in Sheffield
✨Tip Number 1
Make sure you know the ins and outs of the Ophthalmology department. Research their services and understand how your role as a Clerical Officer fits into the bigger picture. This will help you stand out during any interviews!
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and colleagues, being able to convey information clearly and professionally is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the department and the application process. They might share valuable insights that could give you an edge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at the Trust. Good luck!
We think you need these skills to ace Clerical Officer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background fits with the role of a Clerical Officer in the Ophthalmology department.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your communication skills will help us provide excellent patient support. Keep it concise and engaging!
Showcase Your Tech Skills:Since you'll be using software like Connect and MediSIGHT, mention any relevant tech experience you have. We love candidates who are comfortable with technology and can adapt quickly to new systems.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Clerical Officer role. Familiarise yourself with the key responsibilities like handling patient enquiries and using software like Connect and MediSIGHT. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves a lot of patient contact, practice your communication skills. You might want to role-play common scenarios, such as booking appointments or dealing with enquiries. This will help you convey information clearly and professionally during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and stay organised, especially when juggling multiple tasks like appointment bookings and data entry. Share specific examples from your past experiences that demonstrate your ability to keep things running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the software you'll be using, or how the department measures success. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
