At a Glance
- Tasks: Lead and inspire your team to deliver exceptional customer service and achieve business goals.
- Company: Join WHSmith, a growing brand with a rich heritage in hospitality.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible hours and opportunities for personal development in a dynamic setting.
- Why this job: Make a real impact by guiding your team and creating a positive workplace culture.
- Qualifications: Retail leadership experience and strong communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Part Time Hospitality Team Leader - 12 hours per week. As a Team Leader you'll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.
What being a Team Leader is all about:
- Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
- Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
- Supporting our colleagues in an environment where everyone feels valued and welcome.
- Creating a sense of pride within the store to ensure we are operating safely and legally.
What our Store Leadership Team would love to see:
- Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI's such as ATV.
- Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
- Flexibility of approach that will allow you to support other stores in the area when needed.
- Ability to build strong relationships and communicate clearly and effectively.
- Experience of supporting employee training and development, and motivating teams to deliver their best.
How we reward our teams:
We know you'll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, cycle to work scheme, paid annual leave and employee discounts, we'll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life's journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, broadening our offering to our customers throughout the UK. That's why, as we continue our journey, our aim is simple: to make every one of life's journeys better! WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Café - Team Leader in Sheffield employer: Job Search Place Limited
WHSmith is an exceptional employer that values its team members and fosters a supportive work culture. As a Team Leader, you'll not only lead a dedicated team in delivering outstanding customer service but also benefit from comprehensive rewards including a pension scheme, employee discounts, and an Employee Assistance Programme focused on your wellbeing. With opportunities for personal development and a commitment to inclusivity, WHSmith is the perfect place for those looking to grow in a dynamic environment while making every journey better for customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Café - Team Leader in Sheffield
✨Tip Number 1
Get to know the company culture! Before your interview, check out WHSmith's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or solved a problem. This will help you demonstrate your experience and how you can inspire others to deliver exceptional customer service.
✨Tip Number 3
Be ready to showcase your flexibility! WHSmith values adaptability, so be prepared to discuss times when you've supported different teams or tackled unexpected challenges. This shows you're ready to jump in wherever needed!
✨Tip Number 4
Don't forget to ask questions! At the end of your interview, ask about team development opportunities or how they celebrate successes. This not only shows your interest but also helps you gauge if it's the right fit for you.
We think you need these skills to ace Café - Team Leader in Sheffield
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and guided your team in previous roles, especially in fast-paced environments. Share specific examples that demonstrate your ability to motivate and develop others!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your experiences and skills. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Team Leader role.
Connect with Our Values:Make sure to align your application with our company values. Talk about how you create a supportive environment and foster a culture of learning. We love candidates who share our passion for making every journey better for both customers and colleagues!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at WHSmith!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Stuff
Before the interview, make sure you understand the role of a Team Leader inside out. Familiarise yourself with WHSmith's values and how they align with your own leadership style. Be ready to discuss your previous experience in retail or hospitality, especially how you've led teams and met KPIs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your ability to lead from the front. Think about times when you motivated your team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your impact.
✨Emphasise Team Development
WHSmith values a culture of learning and support, so be prepared to talk about how you've helped colleagues develop their skills. Share specific instances where you’ve provided training or mentorship, and how it benefited both the individual and the team.
✨Be Personable and Engaging
Strong communication is key for a Team Leader. During the interview, focus on building rapport with your interviewer. Ask questions about the team dynamics and how you can contribute to creating a positive working environment. Show that you’re not just a leader, but also a supportive colleague.
