Foray Motor Group is the South West's award winning Ford only dealer group, with dealerships and service centres in Salisbury, Poole, Yeovil, Taunton, Andover, Shaftesbury, Bridgwater, Dorchester and Southampton. The 9 location group, with an annual turnover in excess of £150m, employs circa 400 people across a wide variety of job roles and offers excellent opportunities for highly motivated, dedicated and talented people, whether you're a salesperson, a vehicle technician or in customer service. Apprenticeships and training programmes are available for those who have not yet built up experience in these areas.
Position
We are looking for an experienced, customer focused Service Advisor to join our Ford Main Dealer at Hine Motors in Shaftesbury. This has been an excellent opportunity for someone with automotive industry experience who thrives in a fast paced, customer facing environment and takes pride in delivering exceptional service.
Hours
45 hours per week, Monday - Friday, 08:00 a.m. - 06:00 p.m. (1 hour lunch)
Saturday rota
1 in 2, 08:00 a.m. - 01:00 p.m.
Benefits
- Foray Rewards (including discount shopping from a range of retailers)
- 24/7 wellbeing support
- 24/7 1 2 1 Counselling support
- Cycle to Work Scheme
- 30 days holiday (including Bank Holidays), rising to 34 days with length of service
- Long Service Awards
- Workplace Discount for your own vehicle and immediate family
Key Responsibilities
- Act as the main point of contact for all aftersales and service enquiries.
- Deliver a first class customer experience in line with Ford standards.
- Book vehicles in for service, maintenance and repair work.
- Prepare accurate repair estimates and obtain customer authorisation.
- Communicate effectively with technicians to ensure timely completion of work.
- Raise invoices, collect payments, and process paperwork accurately.
- Provide clear and professional updates to customers throughout the repair journey.
- Help the dealership achieve customer satisfaction targets and departmental KPIs.
- Uphold Ford's commitment to quality, transparency and trust.
Requirements
- An experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred).
- Confident, professional and well organised with excellent communication skills.
- A natural problem solver with a positive, can do attitude.
- Able to multitask and remain calm in a busy dealership environment.
- Driven by success, with a passion for delivering results and exceeding expectations.
Why Join Us?
This is your chance to join an established Ford Main Dealer with a strong reputation for quality and customer care. You'll gain valuable automotive industry experience, work with a supportive management team and be part of a dealership that rewards hard work and professionalism. If this sounds like you and you take pride in your work's high standard, we want to hear from you!
Equal Employment Opportunity
Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.
