At a Glance
- Tasks: Lead meaningful change and improve processes in our London cattery.
- Company: Battersea, a renowned animal welfare organisation making a real difference.
- Benefits: 36 days annual leave, gym discounts, free healthcare cash plan, and generous pension contributions.
- Other info: Join a diverse team in a dynamic environment with opportunities for personal growth.
- Why this job: Make a direct impact on the lives of over 1,000 cats each year.
- Qualifications: Experience in leading change, strong communication skills, and enthusiasm for animal welfare.
The predicted salary is between 30000 - 40000 £ per year.
Battersea is seeking a Service Improvement Manager for a one year opportunity leading meaningful change in our London cattery. This is an ideal role if you're ready for a career change and want to make a real difference. Our London cattery cares for over 130 cats every day, supported by a dedicated team of more than 45 colleagues working seven days a week across intake and rehoming. Working closely with behaviour, clinical and foster teams, the centre successfully rehomes at least 1,000 cats each year, offering a rewarding environment for anyone who wants to see the direct impact of their work.
Responsibilities
- Review how the service operates and improve flow and efficiency of processes.
- Lead a programme of service evaluation and continuous improvement.
- Drive practical changes that deliver better outcomes for cats and a more engaging experience for teams.
- Shape and deliver align with Battersea's culture and long term ambitions.
- Lead change, bring people on the journey and embed lasting change.
- Handle the physical tasks required to provide exceptional standards of care to animals.
Qualifications
- Experience leading change and continuous improvement initiatives.
- Strong leadership and communication skills.
- Ability to work cross functionally with diverse teams.
- Enthusiasm for working in an animal welfare environment; no prior animal welfare background required.
- Resilience and adaptability to handle a dynamic work environment.
Benefits
- 36 days of annual leave (incl. 8 days Bank Holiday leave allowance) per year for full time employees (pro rated for part time).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to wellbeing resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan covering a range of treatments (dental, optical, physiotherapy, chiropody, acupuncture).
Diversity and Inclusion
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all applicants. As a Disability Confident and Committed Employer we will assist with adjustments at application and interview stages and provide workplace adjustments if offered a role.
Service Improvement Manager employer: Job Search Place Limited
Battersea is an exceptional employer, offering a unique opportunity for the Service Improvement Manager to lead impactful change in a vibrant London cattery. With a strong commitment to employee wellbeing, including 36 days of annual leave, generous pension contributions, and access to health resources, we foster a supportive work culture that values diversity and inclusion. Join us in making a real difference for over 1,000 cats each year while enjoying professional growth and a rewarding career in animal welfare.
StudySmarter Expert Advice🤫
We think this is how you could land Service Improvement Manager
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Job Search Place Limited!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Job Search Place Limited that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Service Improvement Manager
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Job Search Place Limited. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Job Search Place Limited.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Job Search Place Limited resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Service Improvement Manager position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
