At a Glance
- Tasks: Provide top-notch support to customers and coordinate with service teams.
- Company: Join a dynamic team at IVMS Ltd in Gloucester.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a company pension.
- Other info: Be part of a supportive team with opportunities for growth.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
The role requires strong customer service skills, patience, attention to detail and the ability to organise and prioritise daily tasks to meet daily and weekly objectives. Build a strong rapport with customers and fellow colleagues. Ensure high quality customer service for the services IVMS Ltd supplies. Be a team player and show initiative by planning day to day workload.
Key Responsibilities
- Provide high level service support to Customer Service Engineers and external customers.
- Interface with cross functional work teams such as Engineering, Customer support/sales and Marketing.
- Create and maintain service information within the IVMS CRM.
- Follow up with Engineers to ensure final documentation is available once a service visit is complete.
- Ensure all in house repairs are scheduled in a timely manner.
- Raise service cases, coordinating the service team to ensure resources, calibration artefacts and spare parts are available for the Engineer to complete the task in the most cost effective way.
- Timely and professionally handle customer service calls and issues arising from field service visits.
- Remain calm under strict conditions and pressures.
- Maintain records accurately and on time.
- Good decision making, IT and communication skills.
- Encourage and motivate people; sporting a responsible attitude.
- Show interest to help and work with customers.
- Exercise sound practical judgement of work priorities.
- Have working knowledge of the MS Office suite, especially Excel.
Accountability
- Be a supportive and approachable member of the customer service team promoting openness and honesty.
- Operate within the overall policy of the organisation and keep within its written rules set out in the company handbook.
- Respond to broad guidelines set down by the Service Team Leader.
- Share collective responsibility for Customer Service under the direction of the Service Team Leader.
Required Skills, Knowledge and Expertise
- Experience working in a customer service background.
- Highly organised.
- Highly motivated to deliver the best possible service to customers.
- Set high personal standards for self, assuming responsibility and accountability for successfully completing assignments or tasks.
- Strong verbal and written communication skills; able to report to management level.
- Able to manage several tasks simultaneously, work well under pressure and handle stress appropriately.
- Working knowledge of MS Office products and CRM software.
Benefits
- Company Pension.
- 25 days Annual Leave + Bank Holidays.
- Life Cover.
- Private Medical with Optical / Dental Insurance.
- Cycle to Work scheme.
- Free On site Parking.
Service Coordinator employer: Job Search Place Limited
IVMS Ltd is an exceptional employer located in Barnwood, Gloucester, offering a supportive and collaborative work environment where employees are encouraged to grow and excel. With a strong focus on customer service, the company provides comprehensive benefits including a generous annual leave policy, private medical insurance, and a cycle to work scheme, ensuring that team members feel valued and motivated. The culture promotes teamwork and initiative, making it an ideal place for those seeking meaningful and rewarding employment opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
