At a Glance
- Tasks: Lead the service charge team and manage a portfolio of properties with a focus on innovation.
- Company: Join Hines, a top innovative company shaping the property management industry.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Other info: Collaborative open-plan office fostering a fun and relaxed atmosphere.
- Why this job: Be part of an exciting journey in a dynamic environment with endless growth potential.
- Qualifications: Experience in accounting and service charge management, with strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies for 2024. Discover endless opportunities to grow and make your mark at Hines.
In February 2022, Helix was acquired by Hines marking an exciting new chapter to further propel our property management offering in the UK and customer centric approach. Helix has a long-standing relationship with Hines over the past ten years, providing property management services across the majority of properties in the Hines UK portfolio including: 20 Old Bailey, 7 Soho Square and Atlas House in London, alongside all of the Hines European Core Fund, Hines European Value Fund and Hines Global Income Trust assets. Helix continues to deliver an above market service to its existing client base, operating from its central London office. Helix manages all commercial asset types nationwide, but with a focus on prime central London offices, accounting for 70% of their portfolio. Operating under one roof, the surveying, facilities management and finance functions work closely and collaboratively together.
You will be joining at a hugely exciting time for Helix with the opportunities that the acquisition by Hines brings including the growth of the portfolio and an increased focus on ESG and technology. You will be fully responsible for overseeing and managing the service charge team, in addition to managing your own portfolio of properties.
- Provide leadership, guidance, and coaching to the service charge team
- Line management responsibility
- Identify and provide ongoing training to ensure the team has necessary skills and knowledge
- Set clear goals, monitor performance against KPIs, and conduct regular reviews
- Prepare annual reconciliation and accounts in compliance with RICS guidelines
- Liaise with property managers and clients in order to gain approval of accounts
- Assist property managers in preparation and management of service charge budgets
- Implementation of reconciliations and budgets onto the accounting system
- Deal with queries raised by colleagues, clients and tenants
- Implementation of new clients onto our accounting system, ensuring a smooth and correct handover takes place
- Complete cash reconciliations on a timely basis
- Manage a portfolio of client properties
- Assist in all other duties, where deemed necessary to help the team
Minimum Requirements include:
- Previous experience in accounting with service charge experience
- Previous experience with TRAMPS/Yardi
- Previous experience with Excel to a high level
- Proactive with excellent problem solving skills
- Good typing skills and high level of accuracy
- Strong communication skills, both verbal and written
- Good numerical skills including computer literacy (Excel, Word, MS Outlook)
- Ability to work alone or as part of a team
- High level of organisational and administrative skills
- Able to use initiative and take responsibility
- Ability to work under pressure
- A thorough knowledge of RICS regulations and accounting procedures
We are an equal opportunity employer and support workforce diversity.
Service Charge Lead & Property Accounts Manager employer: Job Search Place Limited
At Hines, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our central London office promotes a relaxed atmosphere where employees can thrive, supported by ongoing training and development opportunities. Join us to be part of a forward-thinking team that values your contributions and is committed to making a meaningful impact in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Lead & Property Accounts Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Hines or Helix on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Hines' recent projects and their approach to ESG. Show us you’re genuinely interested and ready to contribute to their innovative culture.
✨Tip Number 3
Practice your answers to common interview questions, especially around service charge management and team leadership. We want to see how you handle real-life scenarios!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Service Charge Lead & Property Accounts Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Charge Lead & Property Accounts Manager role. Highlight your relevant experience in accounting and service charge management, and don’t forget to mention any specific software like TRAMPS or Yardi that you’ve used.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for property management and how your skills align with Hines' values. Be sure to mention your proactive approach and problem-solving skills, as these are key for the role.
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just duties. Use numbers and examples to demonstrate how you’ve successfully managed budgets or improved team performance in previous roles.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Job Search Place Limited
✨Know Your Numbers
Brush up on your accounting skills, especially around service charges and RICS guidelines. Be ready to discuss specific examples from your past experience where you successfully managed budgets or reconciliations.
✨Showcase Your Leadership Skills
Since the role involves managing a team, prepare to share instances where you've led a team or provided guidance. Think about how you set goals, monitored performance, and conducted reviews, as these will be key points of interest.
✨Familiarise Yourself with TRAMPS/Yardi
If you have experience with TRAMPS or Yardi, make sure to highlight it. If not, do a bit of research to understand how these systems work, as this knowledge could set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've dealt with challenging queries from clients or tenants, and how you resolved them effectively while maintaining strong communication.
