At a Glance
- Tasks: Engage with customers and manage service bookings in a fast-paced environment.
- Company: Join Adams Morey Portsmouth, a dynamic team in the motor trade.
- Benefits: Competitive salary based on experience and opportunities for professional growth.
- Other info: Flexible working hours with a supportive team culture.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Customer service skills and organisational abilities are key; motor industry experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Adams Morey Portsmouth is seeking a driven and customer-focused Service Advisor to become a valued member of our busy aftersales team. This is a pivotal, front-facing role, perfect for someone who enjoys engaging with customers, has strong organisational skills, and excels in a fast paced motor trade environment. As the first point of contact within the Service department, you will deliver outstanding customer care and clear communication. You will be responsible for managing the workshop schedule, supporting key administrative functions, and identifying opportunities to enhance service efficiency. A professional and proactive approach is essential when handling customer interactions and overseeing service processes.
Working Hours: Monday to Friday, altering shift times on a weekly basis, 7.00 am to 5.00 pm / 8.00 am to 6.00 pm, i.e. 45 hours per week, rotating weekly, 1 hour lunch break (unpaid). Salary: Dependent on experience (will be discussed at interview stage).
Key Responsibilities- Provide professional customer support via phone, email, and face to face interactions.
- Handle customer queries and complaints efficiently, escalating unresolved issues to the Service Manager.
- Contact customers for order numbers, appointment confirmations, and re bookings.
- Manage customer portals, including 1Link, ensuring accurate and timely data entry.
- Liaise with leasing companies to provide service updates and maintain clear communication.
- Process service bookings and manage the workshop diary using Voyager.
- Generate job cards in line with manufacturer standards, ensuring precise data entry in ADP Kerridge.
- Oversee the issuance and return of vehicle keys, defect reports, and courtesy vehicles.
- Coordinate night shift service schedules and follow up on unattended appointments.
- Ensure all completed documents are scanned onto DAF Check for record keeping.
- Provide comprehensive administrative support to maintain smooth branch operations.
- Prepare and issue cash sales invoices, as well as accurate customer quotations.
- Uphold Health & Safety regulations to maintain a safe and compliant workplace.
- Monitor and manage email inboxes, process late shift communications, and update service schedules accordingly.
- Ensure adherence to ISO 9001 and ISO 14001:2015 standards for both external and internal audits.
- Maintain accurate and up to date customer contact details to ensure seamless communication.
- In alignment with Adams Morey values ensure you are always delivering as a team, communicating with clarity, and connecting with respect.
- Follow GDPR guidelines to ensure data protection and privacy.
- Conform to all Health & Safety requirements.
- Participate in relevant training.
- Previous experience in the motor industry (preferred but not essential).
- Strong background in customer service and administration.
- Familiarity with Kerridge, 1Link, Pinnacle, or similar DMS systems.
- Service administration experience (desirable).
Service Advisor - Portsmouth employer: Job Search Place Limited
Adams Morey Portsmouth is an exceptional employer that prioritises a supportive and dynamic work environment, perfect for those looking to thrive in the fast-paced motor trade. With a strong emphasis on professional development, employees are encouraged to enhance their skills through ongoing training and collaboration within a dedicated team. Located in Portsmouth, the company offers a unique opportunity to engage with customers while enjoying a balanced work-life schedule, making it an ideal place for motivated individuals seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Portsmouth
✨Tip Number 1
Get to know the company! Research Adams Morey Portsmouth and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with customers, think of scenarios where you might need to handle queries or complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with online processes, which is key in today’s fast-paced environment.
We think you need these skills to ace Service Advisor - Portsmouth
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've engaged with customers in the past and how you’ve handled queries or complaints. Remember, this role is all about delivering outstanding customer care!
Be Organised:Since you'll be managing schedules and administrative tasks, it’s crucial to demonstrate your organisational skills. Share examples of how you've kept things running smoothly in previous roles. We love a candidate who can juggle multiple tasks without breaking a sweat!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the posting, like 'fast-paced motor trade environment' and 'clear communication', to show us you’re the perfect fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at Adams Morey!
How to prepare for a job interview at Job Search Place Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advisor role. Familiarise yourself with the key responsibilities listed in the job description, such as managing customer queries and handling service bookings. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided excellent customer service or resolved complaints effectively. This will highlight your ability to engage with customers and handle challenging situations with professionalism.
✨Get Comfortable with the Tech
Familiarity with systems like Kerridge and 1Link is a plus. If you have experience with these or similar DMS systems, be ready to discuss it. If not, do a bit of research to understand how they work and be prepared to express your willingness to learn quickly on the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
