At a Glance
- Tasks: Engage with customers, book vehicle services, and provide top-notch support.
- Company: Join a family-owned Nissan dealership that values hard work and loyalty.
- Benefits: Enjoy competitive salary, 25 days holiday, bonuses, and employee discounts.
- Other info: Ongoing training and a supportive team environment await you.
- Why this job: Be the face of our dealership and make a real difference for customers.
- Qualifications: Must have 2 years in customer service and a UK driving licence.
The predicted salary is between 25000 - 35000 £ per year.
- Service Advisor – Nissan
- Type: Full‑time • Length: Permanent • Salary: Competitive • Closing Date: 26th Jul 2026
Yeomans Nissan Basingstoke is looking for a highly motivated Service Advisor to join our growing team.
We are a family‑owned business that values hard work, loyalty, and a customer‑first mentality.
Whether you are an experienced advisor or looking to step up to a senior role, we want to hear from you.
Responsibilities
- Making and receiving calls to and from customers whose vehicles require maintenance attention, converting these contacts into workshop bookings.
- Meeting and greeting customers in a friendly and courteous manner throughout the day.
- Booking vehicles into the technical workshop.
- Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
- Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers while their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
- Maintaining thorough product expertise and updating your knowledge through manufacturer‑led training.
- Adopting a professional approach regarding the sale of repairs required.
- Maintaining good housekeeping standards and orderly administration of your work.
- Appropriately upselling related products and services as applicable.
Qualifications & Requirements
The successful Service Advisor will be smartly presented, conscientious and possess excellent communication skills.
We are looking for an individual who is highly organised, efficient, and has the ability to build a rapport with valued customers and develop strong and open working relationships with the wider team.
Good interpersonal skills and the ability to work from your own initiative are key to your success in the role.
- Motor trade, customer advisor: 2years (required)
- Licence/Certification: UK Full Driving Licence (required)
- Work Location: In‑person
- Core Attributes
- Smartly Presented: You are the face of the Basingstoke dealership.
- Excellent Communicator: You can build rapport quickly and explain technical issues simply.
- Highly Organised: You can manage multiple bookings and deadlines without losing focus.
- Team Player: You enjoy working in a family‑run environment where every member of the team counts.
Benefits
- Bonus Scheme: Rewarding your performance and contribution to the team.
- Holidays: 25days holiday plus bank holidays.
- Pension: Workplace pension with a salary exchange option.
- Employee Discounts: Discounted vehicle sales, MOTs, products, parts, and servicing.
- Rewards: Refer‑a‑friend reward scheme.
- Training: Ongoing manufacturer‑led training to keep your skills at the cutting edge.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Nissan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Nissan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
