At a Glance
- Tasks: Welcome customers and manage their vehicle service needs with a friendly approach.
- Company: Join a family-run business with 22 locations and a focus on growth.
- Benefits: Enjoy competitive salary, bonus scheme, and great holiday allowance.
- Other info: Opportunities for career progression and employee discounts on vehicles.
- Why this job: Be part of a team that values customer relationships and personal development.
- Qualifications: Passion for customer service and strong organisational skills required.
The predicted salary is between 25000 - 35000 £ per year.
Overview
Type: Full-time | Length: Permanent | Salary: Competitive Salary plus Bonus Scheme
About Us
The JCB Group is a family-run business going through an exceptional period of growth. We have 22 locations across Kent, Sussex and Essex and around 540 employees, covering numerous internationally recognised brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, SKODA, CUPRA, Kia, Renault, Dacia, Alpine, Mazda and TPS.
Responsibilities
- Receive customers and their vehicles in a friendly and professional manner, and discuss and confirm their requirements.
- Take responsibility for the customer relationship whilst their vehicle is in for a service or repair.
- Utilise customer service and sales skills to identify and promote additional products and services that meet customer needs.
- Maintain a methodical, self-motivated approach with strong organisational skills.
- Ensure the customer’s best interests are kept at the heart of all interactions.
Qualifications / Requirements
- Passion for delivering great customer service.
- Friendly and professional manner with the ability to build lasting relationships.
- Strong organisational skills and the ability to work methodically.
- Sales aptitude to discuss and promote relevant products and services.
- Influential, kind, and thorough approach with the customer at the center of all actions.
Hours
42.5 hours per week, Monday to Friday 08:00 – 17:30 with a 1 hour unpaid lunch break.
Benefits
- Opportunity for progression and development within a varied dealer group.
- Competitive holiday allowance and pension scheme.
- Option to purchase new and used cars for you and your family at competitive prices.
If you feel this role is for you and would like to work for a company that prioritises its people and customers, apply online today. Please note only applicants shortlisted for interview will be contacted.
Service Advisor - JCB Kia Ebbsfleet, Kent employer: Job Search Place Limited
At JCB Kia Ebbsfleet, we pride ourselves on being a family-run business that values its employees and fosters a supportive work culture. With competitive salaries, a bonus scheme, and ample opportunities for career progression within our diverse dealer group, we ensure that our team members are not only rewarded but also encouraged to grow. Located in the vibrant area of Kent, we offer unique benefits such as competitive pricing on new and used cars for employees and their families, making us an excellent employer for those seeking a fulfilling and rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - JCB Kia Ebbsfleet, Kent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Job Search Place Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Job Search Place Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - JCB Kia Ebbsfleet, Kent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Job Search Place Limited:Your cover letter is your chance to shine! Tell us why you want to work at Job Search Place Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Job Search Place Limited!
How to prepare for a job interview at Job Search Place Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
